Checkpoint 1: Customer Service Model IT282 Checkpoint 1: Customer Service Model For the user support employee‚ a customer service model begins and ends with communication. Communications not only involves speech or writing‚ but listening or reading well also. Communications is a two-way exercise‚ which involves both parties and their need to reach a satisfactory resolution. The various forms of communications between a user support employee and a customer determines the experience of a customer
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WLAN Checkpoint student name IT/242 November 7‚ 2013 instructor WLAN Checkpoint For a business setting up a WLAN security is very important and should be top priority. If you do not secure your WLAN you are opening your business up to hackers that can ruin your business. Before you set up the WLAN a site survey should be done. This will determine what level of exposure your company is at and help decide how much security is needed. Of the many ways to protect your WLAN you should start
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Week 5 Case Study Operation Management Abel Edouard Keller Graduate School of Management GM583 November 28‚ 2010 Walter Mamak Managing Hard Rock ’s Rockfest Identify the critical path and its activities for Rockfest. How long does the project take? The critical path is A-D-E-F-G-O A Finalize and building contracts. Activity time 7 Early start 0 Early finish 7 Late start 0 Late Finish 7 Slack 0 D Design promotional Web site. Activity Time 5 Early Start 10 Early Finish 15 Late Start
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Week 5 Block 2 – Reading 5 Looking Inside For Competitive Advantage Jay Barney 1 Introduction • Focus has been placed on the relationship between the firm’s environmental opportunities and threats‚ and the firm’s strengths and weaknesses (SWOT analysis ). • Michael Porter’s work on the ‘five forces model’ helps understand the importance of external threats and opportunities. • Barney emphasizes the competitive implications of the firm’s internal strengths and weaknesses. To Barney the SW should
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IT Week 5 Daniel Smith The article from Product News Network (2007) introduces 4TOPS‚ a mail merger that can be embedded within Microsoft® Access®. What are some key attributes of this product and how may it help the operations of an organization? How do third-party plug-ins change the process of diagnosing and troubleshooting errors within an application? What steps would you take in diagnosing an application
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to support the hypothesis. Step 4: Find the critical value and determine what evidence will directly support a hypothesis. Step 5: Calculate the value of the test statistic‚ using the sample data. There are two types of hypothesis you have a null and an alternative hypothesis. Null can arise in many different ways. It may link to the prediction. May signify some simple circumstances may assert complete absence of structure in some sense. The correlation between two variable explain if there will
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services. The patients commonly described the issues they experienced as a bottleneck. The organization has determined that the admission process needs to be reviewed and suggestions need to be made on ways to streamline the process to more efficiently manage the flow of patients in the facility. Which tools would you use to make decisions on streamlining the process? The Information Technology department of GHI organization recently experienced a system outage that left staff in the organization
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Week Five Exercise Assignment Financial Ratios 1. Liquidity ratios. Edison‚ Stagg‚ and Thornton have the following financial information at the close of business on July 10: Edison Stagg Thornton Cash $6‚000 $5‚000 $4‚000 Short-term investments 3‚000 2‚500 2‚000 Accounts receivable 2‚000 2‚500 3‚000 Inventory 1‚000 2‚500 4‚000 Prepaid expenses 800 800 800 Accounts payable 200 200 200 Notes payable: short-term 3‚100 3‚100 3‚100 Accrued payables 300 300 300 Long-term
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select the parties that are to be involved with the issuance of the bond. Step 3‚ is for the borrower to get their credit rating‚ by a credit rating agency. Step 4‚ is for the credit rating agency to rate the bond to determine amount to be issued. Step 5‚ is for the borrower to enter into a loan agreement with the bond issuer. Step 6‚ bond are sold and the proceeds are given to the borrower. 2. An alternative to traditional equity and debt financing is leasing. Leasing is undertaken primarily for what
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Array Representation A complete binary tree has a simple array representation. Suppose we number the nodes from left to right‚ beginning at the top and ending at the bottom. Then we can store the various data items in the corresponding elements of an array. For example can be represented by the array This in fact corresponds to the level order enumeration of the tree. Note that we only use an initial segment of the array. Provided the array is long enough‚ and we know the number of
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