Title of Award Customer Service Level 2 Apprenticeship Learner Name Date of Observation Location Assessor Name Jane 21/08/12 BHive Stylists Ruth Workplace Observation Report Cross Referencing I met with Jane who works as a hair stylist in a small chain of hairdressers. Jane was dressed smartly and professionally in her company uniform with name badge as is required of all employees. Jane greeted her first customer of the day politely. She checked her customer against the appointment diary and
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BTEC LEVEL 3 IN BUSINESS UNIT 3: INTRODUCTION TO MARKETING Assignment Brief Tesco’s and Oxfam’s Concepts of marketing- marketing= a social and managerial process by which individual and groups obtain what they need and want through creating and exchanging products and value with others. Core marketing concepts Markets Exchange transitions & relationships Value satisfaction and quality Products Needs wants and demands B. define aims and objectives Aims: A purpose or intention;
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UNIT 4222-264 THE PRINCIPLES OF INFECTION PREVENTION AND CONTROL (ICO1/201) Outcome 1 understand roles and responsibilities in the prevention and control of infections 1.1 Explain employees’ roles and responsibilities in relation to the prevention and control of infection * To ensure that their own health and hygiene does not pose a risk to service users and colleagues. * To ensure effective hand washing is carried out when working with service users‚ giving personal
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Unit 4 assignment E1: Health and safety at work act 1974: This legislation provides necessary information‚ training and supervision to enable safety of environment. For childcare settings it ensures policies and procedures are in place and reports are made if anything unsafe occurs in the setting. Childcare act 2006: Within this act is the every child matters program (ECM) which focuses on children’s safety‚ health‚ economic well-being‚ that they enjoy and achieve and make a positive contribution
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BTEC Higher National Diploma in Business Unit No: 4 Unit Title: Marketing Principles Assignment Cover Sheet Assignment No: 1 I hereby confirm that this assignment is my own work. I have identified and acknowledged all sources used in this assignment and have referenced according to the Harvard
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Ellie Rich Unit 3 – Health‚ Safety & Security in Health & Social Care P3 – Carry out a risk assessment in a health and social care setting I will be carrying out a risk assessment to ensure it is safe for a child aged 7 with down syndrome to be taken to a outdoor local playpark by a careworker for a bit of fun. The young person may be vulnerable as they are only 7 years of age and have Down syndrome which can affect their sense of awareness. The purpose of a risk assessment is to review the potential
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NVQ in Business Administration Level 2; Unit 3: Work in a business environment Learning outcomes: 1.1 – 5.2 Unit 3: 1.1: Describe what is meant by diversity and why it should be valued. What is meant by diversity is that even if someone may be of the same species there will always be differences in their appearance‚ their personality‚ their beliefs and many other differences. The reason as to why it needs to be valued is because without any form of diversity then everything would
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Assignment brief THREE Assignment title Recruitment Process Documentation Assessor Beverley Lockett Date issued Hand in deadline Duration (approx) Two weeks Qualification covered BTEC Business Level 3 Extended Diploma Units covered Unit 13 Learning outcomes covered LO4: Be able to participate in a selection interview Scenario Your documents produced for the previous assignment are to be used for the interview of a retail assistant . You do however have to prepare the interview pack
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protect their wellbeing and welfare. Reporting any concerning issues that may indicate harm‚ abuse or neglect through correct child protection procedures adopted within the care setting to guard them from ill treatment that poses a threat to them. Part 2 Abuse can be identified in various forms some examples of these are: Unexplained cuts and bruises can identify physical Abuse and the failure of preventing physical abuse. Bite marks‚ cigarette burns or finger print marks. These are indicators if they
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Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. * The first thing you need to do is save a copy of this document‚ either onto your computer or a disk * Then work through your Assessment‚ remembering to save your work regularly * When you’ve finished‚ print out a copy to keep for reference * Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor
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