Converse: Shaping the Customer Experience They dominated the basketball courts – both amateur and professional – for more than forty years. The first U.S. Olympic basketball team wore them‚ and Dr. J made them famous in the NBA. Punk rocker Joey Ramone made them standard issue for cult musicians; indeed‚ Kurt Cobain even donned a pair when he committed suicide. Today‚ a broad range of consumers‚ from the nerdiest of high school students to A-list celebrities‚ claim them as their own. What are
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thing the are the needs‚wants and demands. in normal life needs‚wants and demands are often used interchangeable but in marketing concept‚they are defined in diverse sense • Needs:the basic requirments that individual wishes to satisfy basic needs[food‚shelter‚drink‚safety‚affection] • Wants:wants are a step up ahead of needs and the depend on the needs of the humans‚ a want is a desire for specific product or service to satisfy underlying needs. e.g you need to take bath but you want to take bath
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20th 2014 Case Study#3 Converse 1. How would you define the needs‚ wants‚ and demands of the Converse customer? Needs lead to wants‚ wants lead to demands‚ demands lead to perception. Consumers want stylish shoes‚ so they demand that they be affordable. A need is a state of deprivation‚ and some needs according to Maslow’s Hierarchy of needs are more crucial than others‚ in this case Converse customers need shoes to protect their feet‚ this is a basic need. A want is the form human needs take as
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Needs are the recognition of any difference between a consumer’s actual state and some ideal or desired state. The actual state of the customer is someone without an iPhone‚ the desired state is someone with an iPhone. Apple‚ the creators of the iPhone‚ came to the conclusion that the need for mobility‚ flexibility and reliability are key to satisfying everyone involved in the marketing process. The customer has to be able to use the iPhone everywhere and always have a connection‚ it needs to be
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Customer Needs in e-Services 1 Running head: CUSTOMER NEEDS IN E-SERVICES How e-Services Satisfy Customer Needs: a Software-aided Reasoning Ziv Baida1‚2‚ Jaap Gordijn3‚ Hans Akkermans3‚ Hanne Sæle4 and Andrei Z. Morch4 1 Faculty of Economics and Business Administration‚ Free University Amsterdam‚ The Netherlands 2 e-Rational‚ Amsterdam‚ The Netherlands 3 Faculty of Sciences‚ Free University Amsterdam‚ The Netherlands 4 SINTEF Energy Research‚ Norway Customer Needs in e-Services 2
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Strategic Marketing and Planning Chapter 15 Ethics and Marketing Compliance Slides developed by L. Brereton based on Kotler‚ P. Adam‚ S. Denize‚ S. and Armstrong‚ G. (2009) Wed 4 Aug 2010 MARK922 Strategic Marketing and Planning Learning Objectives 1. Explain strategic planning. 2. Describe the marketing management and planning process. 3. 3 Identify the sections of a marketing plan and specify the contents of each section. 4. Discuss the development of marketing strategy and its implementation.
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Converse Case Study Creating a marketing strategy isn’t always about taking a hands-on approach and facilitating how consumers should think of a certain brand. Converse All Stars took an alternative route‚ a “stand-back approach” giving its customers control over marketing its shoe brand. As a result‚ Converse delivered a customer-brand relationship where the needs‚ wants and demands of its customers were met by a pair of All Star Chucks. The needs‚ wants and demand of customers is a major customer
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Some people in countries like the United States of America think they need all the newest gadgets‚ the newest model of a car‚ and they really need the Internet. We have grown up in a generation ruled by the discoveries of things like the Internet and iPhones. We are used to having so many things that we just take for granted‚ things we think we need that we don’t‚ and worst of all things that we don’t think we need that we would be lost without. So many other nations don’t have the things that
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MARKETING MANAGEMENT ICA 1 PROJECT TITLE: Converse Table of Content Table of Content 1 Executive Summary 2 Company Profile 2 SWOT Analysis 3 Marketing Offer and Philosophy 4 Target Customer Segment(s) and their Needs / Demands 5 Competitors Analysis 5 Marketing Strategies (4Ps) 7 Strengths & Weakness of Marketing Strategies 8 Recommendations / Suggestions for Improvements 9 Conclusion 9 Appendices 11 Executive Summary Included in the company profile
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Company Perspectives: The Company ’s marketing strategy is targeted on the Converse All Star brand‚ which is positioned as the American performance brand with authentic sports heritage. The company believes that there are significant opportunities to build the brand‚ which commands high consumer awareness generated by reason of its 95-year history. The company ’s consumer research has become an integral part of its product development‚ advertising campaigns and in-store point of purchase materials
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