PROGRAMME Edexcel BTEC level 4 and 5 Higher National in Hospitality Management CODE QCF Level 4 (J/601/1790) MODULE/ UNIT Customer service (Unit 4) MODULE LEADER/ LECTURER CHIKA UGOJI Submitted by: LUQMON ROTIMI JINADU ID Number: 20894 Submitted date: 05/03/2013 Table of Contents: Introduction--------------------------------------------------------------------------pg.3 Task 1---------------------------------------------------------------------------------Pg.3 1.2------------------
Premium Management Hotel Business
Defining the psychological contract The exchange relationship between organisation and employee ranges the entire contract spectrum from strictly legal to purely psychological (Spindler 1994). Many aspects of this relationship are shaped by legislation‚ enterprise agreements and/or an employment contract signed by the employee detailing issues such as hours‚ salary and benefit plans. However‚ other aspects of the employment relationship are likely to be confined to the subconscious (Spindler 1994)
Premium Contract Employment
attractive to customers. The building allows the business to have a physical location where goods can be purchase. the product within the business are class in order to facilitate customers jobs of finding the right product needed. Marks and Spencer have different groups of product located in different areas within the business so that buyers won’t be confuse and will need customers services less. Security – security is something every buisness needs in order to make the customers and employees
Premium Copyright Intellectual property Property
Unit 2 Individual Project The Unit 2 Individual project states that I am to determine the year-to-year percentage annual growth in total net sales for the Micro Chip Computer Corporation. After looking at the chart I do not think that the Micro Computer Corporation is going to make the +10% annual revenue growth in 2009. I got this by taking each year and adding them together and then dividing them to get the year-to-year growth. After doing this I took all of the percentages and averaged them out
Premium Revenue
Lori Phillips HN115 Unit 2 Project I used Careerbuilder.com to complete this assignment. Job 1 Job Title: Case Manager Supervisor 1 – Denver Human Services Job Description: The City and County of Denver and Denver Human Services seek enthusiastic‚ positive-minded community leaders for the role of Case Management Supervisor I. Case Manager Supervisors lead teams who interview and determine eligibility to public assistance for our most vulnerable residents‚ while connecting them to
Premium Employment Social work The Work
NT1430 26Sep14 Unit 2 Chapter 5 p.182 1‚3‚4‚8‚10 Unit 2 Chapter 6 p. 221 1‚2‚3‚4‚6 1) What commands can you use to determine who is logged in on a specific terminal? who‚ whoami 3) What happens if you give the following commands when the file ‘done’ already exists? $cp to_do done ‘done’ is overwritten with contents of ‘to_do’ $ mv to_do done ‘done’ is overwritten with contents of ‘to_do’ ‘to_do’ no longer exists after the command 4) How can you find out which utilities are available on your
Premium File system
Overview of time period Reasons things are changing Expanding Population Causes many babies born lots of immigrants more diverse culture market expansion Numbers 1700: 250‚000 1775-1800: 2-5‚000‚000 see settlement expansion before‚ all settlements 50 miles from coast 95% of world’s population never went past 25 miles of their birthplace by revolution‚ settlements west of appalachian mountains 95% of world’s population never went past 25 miles of their birthplace land becomes scarce
Premium British Empire American Revolution British Army
1.1 Effective communication is vital in developing positive relationships with children‚ young people and adults. Establishing a solid foundation‚ will help build trust and respect for one another. Children become at ease when receiving support and accessing the curriculum. This then has a positive impact on behaviour and learning in a school setting. Encouragement and Praise will raise confidence and the child’s own expectations‚ therefore boosting self-esteem. Engaging children and young people
Free Childhood Youth Young
Measuring Effectiveness of Customer Relationship Management strategies in achieving customer loyalty A Case Based Study of Nandos UK (Kings Cross Branch) Introduction:Businesses has grown on fast pace in last few decades. This rapid growth in business ha snot only increased the competition but also provided the customers to choose from the products .increased competition and market uncertainty has left organization to think the ways to retain and attract more and more customers. Wining the heats and
Premium Marketing Customer relationship management Customer service
Sergio Marchionne Undertakes Major Strategic and Cultural Change at Chrysler Group (p.86) 1. What are the observable artifacts‚ espoused values‚ and basic assumptions associated with Chrysler ’s culture. Explain Observable artifacts‚ espoused values‚ and basic assumptions are vital components of an organization’s culture. The culture of an organization will guide the processes associated with an organization‚ from product innovation to employee perceptions of the workplace. According to Chen and
Premium Culture Chrysler Fiat