On the Use of Customer Relationship Management (CRM) in the Banking Industry: A Qualitative Cross-Case Analysis between the Banks in Pakistan and the UK A thesis submitted to The University of Manchester for the degree of Doctor of Philosophy In the Faculty of Humanities 2010 Shahzeb Ali Malik Manchester Business School Contents LIST OF FIGURES AND TABLES 10 ABSTRACT 12 DECLARATION 13 COPYRIGHT STATEMENT 14 LIST OF ABBREVIATIONS 15 ACKNOWLEDGEMENTS
Premium Customer relationship management Bank Qualitative research
IDENTIFICATION AND TRAINING EVALUATION IN BANKS A Project of Research Methodology in Business On the partial fulfillment of 3nd Tri semester of Post-Graduate Diploma in Business Management Submitted By: (Batch: 2007-09) Submitted to: Dr. Manish Agarwal IMS-Ghaziabad INSTITUTE OF MANAGEMENT STUDIES LAL QUAN‚ GHAZIABAD – 201 009 MARCH 2008 DECLARATION We hereby declare that all information and data provided in this report are collected from
Premium Evaluation Bank Human resource management
Americans leave long electronic trails of private information wherever they go. But too often‚ that data is compromised. When they shop—whether online or at brick and mortar stores—retailers gain access to their credit card numbers. Medical institutions maintain patient records‚ which are increasingly electronic. Corporations store copious customer lists and employee Social Security numbers. These types of data frequently get loose. Hackers gain entry to improperly protected networks‚ thieves steal employee
Premium Identity theft Privacy Credit card
having too much data‚ and what to do about them There is rarely an instance of business that you can encounter that does not involve the processing of data on information systems these days. Businesses and organizations use information systems in a majority of their functions‚ and as a result‚ are creating mass amounts of data. Because data is so crucial to business operations‚ it is being gathered‚ stored‚ and utilized in exponential amounts compared to the previous decade. These data stores can
Premium Cloud computing
1 Secondary data analysis: an introduction All data are the consequence of one person asking questions of someone else. (Jacob 1984: 43) This chapter introduces the field of secondary data analysis. It begins by considering what it is that we mean by secondary data analysis‚ before describing the type of data that might lend itself to secondary analysis and the ways in which the approach has developed as a research tool in social and educational research. The second part of the chapter considers
Premium Sociology Research Social sciences
Distinguish between primary data and secondary data? Primary data is the data that is collected first hand from the original source for the purpose of making statistical inference while secondary data is the data that is collected by the method of abstraction and is used to make statistical inference by using primary data already collected by an investigator. Primary data is collected by Identifying population of interest choosing sample analyse sample information draw inference from
Premium Question Interrogative word Sentence
Analysis of ICICI Bank and its comparison with HDFC Bank 1|Page Contents Profile of the banks……………………………………………………………………………………….3 Financial Analysis of the two banks …………………………………………………………………... 4 Growth Strategies that ICICI bank can adopt…………………………………………………………9 Strategic Analysis………………………………………………………………………………………..10 Recommendations……………………………………………………………………………………….13 2|Page 1. Profile of the banks ICICI Bank ICICI Bank is India’s second-largest bank and offers a wide
Premium Bank
1 CIPD unit 4DEP - Version 2 18.03.10 Unit title Developing Yourself as an Effective Human Resources or Learning and Development Practitioner Level 4 1 Credit value 4 Unit code 4DEP Unit review date Sept. 2011 Purpose and aim of unit The CIPD has developed a map of the HR profession (HRPM) that describes the knowledge‚ skills and behaviours required by human resources (HR) and learning and development (L&D) professionals. This unit is designed to enable the learner
Premium Learning Virtual learning environment Learning management system
Data Warehousing‚ Data Marts and Data Mining Data Marts A data mart is a subset of an organizational data store‚ usually oriented to a specific purpose or major data subject‚ that may be distributed to support business needs. Data marts are analytical data stores designed to focus on specific business functions for a specific community within an organization. Data marts are often derived from subsets of data in a data warehouse‚ though in the bottom-up data warehouse design methodology the data
Premium Data mining Data warehouse
Handling Consumer Data Introduction When I visit my local Caltex Woolworths petrol station on “cheap fuel Wednesday” to cash in the 8c per litre credit that my Wife earned the previous Friday buying the groceries with our “Everyday Rewards” card‚ I did not‚ until researching this report‚ have any clue as to the contribution I was making to a database of frightening proportions and possibilities… nor that‚ when I also “decide” to pick up the on-sale‚ strategically-placed 600mL choc-milk‚ I am
Premium Marketing Loyalty program