UNIT 2 WEEK 2 CUSTOMER SERVICE HR Meeting user needs “Schneider” Main components – Service level agreement‚ Stakeholder‚ Service quality‚ Service needs. Top down “Culture” unconditional positive regard‚ good service climate – training. What do management do to achieve this – reward‚ incentives Managing customper expectations – exceeding customers expectations Timeliness‚ consistent levels of support. Rewards / pros / cons – debate. Schneider – management should focus on service quality
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edu/simulations/sims.php?sim=Charges_and_Fields and click on Run Now. Complete Part 1 for chapter 18 and part 2 and 3 for chapter 19. Part 1: What is an equipotential line and how is this simulation related to work and energy? They are like contour lines on a map which trace lines of equal altitude. 1) Turn on “Show Numbers” 2) Place a positive 1 nano-coulomb charge near the center of the screen. 3) In the lower left of the screen is a meter for indicating electric potential‚ in volts‚ created by the
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The Supporting People programme RESEARCH PAPER 12/40 16 July 2012 The Supporting People programme was launched in 2003 as a £1.8 billion ring fenced grant to local authorities intended to fund services to help vulnerable people live independently. The level of the grant was reduced in subsequent years‚ and in the 2010 Spending Review the Government announced that the Supporting People national funding levels would decrease from £1.64 billion in 2010/11 to £1.59 billion in 2014/15. In 2009‚ the
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that engineering food will cause the price of crops to go down but at the same time this will cause harm to the farmers that rely on their crops to bring income in for them and in the long run will cause damage to America’s agricultural industry. 3) Is there any way to bridge the gap between these groups? If so‚ what would the advantages and disadvantages be? I believe that there is a way to bridge the gap between the two sides. If the two sides decide to stop making accusations at each other
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4 Aesthetic Domain Activites 1.Creative Arts Caterpillar Magnet ( young children and toddlers) Goal 1: -Read “ The Hungry Caterpillar”‚ understanding of caterpillars. Materials: wooden clothespin‚ magnets strips‚ pipe cleaners‚ googly eyes‚ pom-poms in variety of colors. Procedure: Glue a magnet strip onto the back of a hinged clothespin. Bend a pipe cleaner in a V-shape for antenna‚ then glue it and googly eyes to a craft pom-pom. Glue that pom-pom to the front of the clothespin (where
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Stage 2: Crack Propagation (Fatigue Zone) – Cyclic tension stresses spread the crack. If the part breaks in one application of the load‚ without the cyclic action‚ it is known as static failure. Stage 3: Final Fracture (Instantaneous Zone) – Crack lengthens‚ decrease in load support‚ final failure. 3. How is fatigue in metals recognized? Fatigue in metals is recognized through the investigation of the fatigue zone. From the investigation‚ we are able to determine the origin of the crack‚ type of
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rheostat Wheel- regulates the light intensity ◦ course and fine adjustment knobs- coarse knob is used for focusing the specimen and the fine adjustment is used for fine tuning the specimen after the coarse knob is used and specimen is focused. 3.
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To prepare a temporary mount of aleaf peel to show stomata. B) Materials required:- Fresh leaves of plant‚ compound microscope‚ glass slides‚ cover slips‚ water‚ glycerine‚ safranine‚ blotting paper‚ needles‚ brush etc. C) Theory :- i) Stomata are minutepore present on the surface of the leaves. ii) Though they are found on both the upper and lower epidermis of the leaf‚ they are more in number on the lower epidermis. iii) Each stoma has two bean shaped
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Analysis Graph 1 interprets the data shown on the table of results. The graph shows that the highest rate of reaction is at pH 7. This therefore supports my theory that at pH 7 the rate of reaction will be highest. This relate to other resources‚ such as books and the internet‚ which show that the optimum pH value for catalase is pH7‚ therefore there is no difference between the optimum pH and the pH used in the experiment‚ hence the enzyme structure is not affected by the pH and is most active
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You should initiate disciplinary proceedings against the workman following the Standing Orders of your establishment and the provisions of Industrial Disputes Act. You have to comply with each and every point of law and principles of natural justice before an employee is terminated or dismissed on the ground of misconduct. It is advisable to issue a show cause notice to start with and get a reply for that. If the reply is found unsatisfactory then proceed with a domestic enquiry and issue the charge
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