Understanding customer needs As an HR practitioner it is important to indentify the needs of customers and prioritise the needs of each. Three examples of different customer and a need for each: 1. An employee enquiring about their holiday entitlement for the next holiday year 2. Payroll department require new employee details the day before the cut off period 3. Manager who requires the sickness absence report for an employee who has triggered a disciplinary hearing scheduled for
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Interview Questions for the post of: HR Officer (HR5002) 24 hours per week – Permanent Open the interview by introducing yourself giving your name and job role. Do the same for the other panel members and explain their role within the interview today. Give a brief over view of the company. 1/ What attracted you to this role? 2/ In your previous HR role‚ what were your main responsibilities? 3/ Can you give an example of how you prioritise your workload. 4/ Can you give an example of a training
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Resources Profession Map (HRPM) was created to explain how HR adds value; it was designed by a collaboration of both specialist and generalists working in the UK and globally across private and public sectors. The HRPM was developed by the CIPD. The design of the HRPM is to be relevant and applicable to HR professionals operating anywhere in the world‚ all sectors and in organisations of any shape or size. It captures what skills are required for effective and successful HR. There are 4 bands which
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2013)Sainsbury and BAE Systems. The impact of which have also extended into the public sector namely the NHS. Bearing in mind that recently there have been major cutbacks from the government concerning the organization. According to the factsheet‚ (CIPD‚ 2014) employee engagement have is becoming more and more popular in contemporary management practices over the last decade. The state of which is mostly intrinsic to the person psychologically speaking and physical. Commitment‚ job satisfaction and
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Part A. (A.C 1.1‚ 1.2‚ 1.3‚ 2.1‚ 2.2‚ 2.3) (750 words) A new manager is starting in the organisation shortly. You have been asked to provide an outline to this new-starter‚ so that they can gain some understanding of the organisation in preparation for their start. The information you provide should include: A list of the main products and services of the organisation An identification of the main customers The purpose and goals of the organisation An analysis of a minimum of 4 external
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My first developmental need is to gain a professional qualification within HR. I have proven to be a thinking performer and am in need of formal qualifications to enhance and strengthen my knowledge‚ skills and performance within the workplace‚ in order to satisfy this development need I have enrolled on this CIPD Level 5 certificate in HRM‚ I also take much pride in reading publications both online and in magazines such as People Management and UCEA updates and following changes within Employment
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CIPD – 3RAI – Recording‚ analysing and using HR information GFM needs to collect and record data for legal and internal reasons. Legally we need to ensure that we are complying with the “Working Time Regulations and pay rates for the Minimum Wage Act 1998 and tax and national insurance obligations”‚ we also need to be complaint with the data protection and freedom of information act. We need to ensure that employees know why we are holding this information and how we secure it. Internally we use
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also briefly describe how they were learned? 1 Helping to gain buy-in to the new HR model‚ through developing the roles and responsibilities for the important new HR groups and further advocating the case for the changes. Leading on the development and implementation of the People Plan which has provided the framework for guiding and managing the transition (downsizing‚ restructuring and reskilling) of the HR function – and aspects of the related changes required of managers and individuals as
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The Human Resources Profession Map consists of 10 HR professional areas including (Organization design‚ Organization development‚ Leading and managing the human resources function‚ Strategy‚ Insights and solutions‚ Service delivery and information‚ Resourcing and talent planning “also known as Recruitment and selection”‚ Employee engagement‚ Performance and reward “also known as Compensation and benefits”‚ Employee relations and Learning and talent development ”also known as Training and development”
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