COPYRIGHT MATERIAL M-Tel Call Centre data: What does it tell us? In May 2009‚ Esther Ching is three months into her role as manager of the complaints section of a call centre‚ located in India. The call centre is owned and run by M-Tel‚ a Malaysian telco company. Her section handles all billing complaints and service difficulties. The main products are landlines‚ mobile telephones and internet access. She is required to present a report about the performance of her section‚ as part of the regular
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situations‚ across domains and industries‚ using quantitative and/or qualitative analysis techniques. B. Instruction Methodology: Case Discussions. The students are advised to go through the specified cases along with the study material required for that case. C. Suggested Titles (Text and Reference): 1. Research Methodology (concepts & cases); Deepak Chawla & Neena Sondhi‚ Vikas Publishing (prescribed) 2. Business Research Methods: William G. Zikmund‚ Thomson South
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Lab 4 – Series and Parallel DC Circuits PHY2049L Friday Lab 1:00 8th February‚ 2013 Introduction The purpose of this lab experiment is to test the predictions for current‚ voltage and resistance of the relationships of parallel and series circuits. The procedures strive to prove that the theoretical outcomes are consistent with the corresponding measured results. After setting up the closed circuits we want to test our own results into the equations
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What it means to be African American‚ belonging to a certain race‚ can no longer be taken for granted.. Still‚ the category "African American" provides a basis for social classification. African Americans men are recognized by their physical features and are treated accordingly. Many African Americans identify as African American; they share a social identity and outlook Frable‚ 1997; Cooper & Denner‚ 1998. Scholars have defined and measured aspects of this sense of racial identity: its salience
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C) The new management is becoming very aggressive with the adoption new accounting policies and financial reporting. The management is starting to take greater risk and adopt new revenue recognition policies. They believed the previous year’s policies were too conservative and inappropriate. The new management is placing higher priority on short-term performance rather than long term. The reason behind these major changes is due to the excessive pressure on management. Everyone in the management
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An Earth Leakage Circuit Breaker (ELCB) (now referred to as residual current circuit breaker) is a safety device used in electrical installations with high earth impedance to prevent shock. History ELCBs were mainly used on TT earthing systems. Nowadays‚ ELCBs have been mostly replaced by residual-current devices (RCDs). However many ELCBs are still in use. Early ELCBs responded to sine wave fault currents‚ but not to rectified fault current. Over time‚ filtering against nuisance trips has also
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CPA Program -- professional level - Global Strategy and Leadership Webinar 5 Case Analysis: Notting Foods Australia Pty Ltd Case Study 2 Semester 1 2013 Authors: Samantha Winter and Delyth Samuel Published by Deakin University on behalf of CPA Australia Ltd‚ ABN 64 008 392 452 © CPA Australia Ltd 2013 The contents and any information contained in this document (Information) are for general information only. They are not intended as professional advice. For any professional advice‚ please
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Experiment 8: Series and Parallel Circuit Elements Laboratory Report Frenzyl Espinola‚ Anna Fermin‚ Loren Gabayeron‚ Kristal Fernandez Department of Math and Physics College of Science‚ University of Santo Tomas España‚ Manila Philippines Abstract The experiment is about the elements of series and parallel circuits. The laws on series and parallel resistors‚ as well as the color code for resistors were observed to calculate the total resistance. The proper connection for ammeter and
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Assignment #1 Case Study: Davis v. The Board of County Commissioners of Doña Ana County Joseph Boltersdorf Dr. Patricia Drain Business Employment Law January 24‚ 2011 1. What was the legal issue in this case? In the opinion of Judge Richard C. Bosson‚ the legal issue in this case was to‚ “…decide whether an employer owes prospective employers and foreseeable third persons a duty of reasonable care not to misrepresent material facts in the course of making an employment recommendation
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PJI Point of view We analyzed this case based on the point of view of the chairman of the board and chief executive officer of PJI that the privatization of the company from the standpoint of the government economic recovery should enjoy priority over the recovery of sequestered shares as ill-gotten wealth. Time Context As of March 31‚ 1988‚ the capital deficiency has been reduced to 92.7 million resulting from profitable operations and with a much improved liquidity position despite the heavy
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