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    MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini

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    In the Driver’s Seat

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    In the driver’s seat One ford....one team....one plan..one goal.tens of thousands of ford employees carry around these words with them on laminated wallet-sized cards.m why? These words reflect the vision CEO Alan Mulally has for the future of ford Motor Company. And pursuing that vision has implications for how the company will be structured. Mulally joined Ford Motor in September 2006 from Boeing‚where her had led a successful turnaround effort. And ford‚facing serious challenges ‚needed someone

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    Roxy Rox Portions

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    EXAMINATION STRUCTURE FOR SUMMATIVE ASSESSMENT: FIRST TERM (APRIL2010-SEPTEMBER 2010) SEPTEMBER 2010 _________Tamil_______(CODE 006)_____ : CLASS :IX Time: 3 hrs. The Question Paper will be divided into four sections: Section A: Reading Comprehension - 15 marks Section B: Writing - 15 marks Section C: Grammar - 15 marks Section D: Literature - 35 marks Scheme of Section and Weightage to content: |SECTION |DETAILS OF TOPICS/

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    Amazing Deal

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    | TUGAS MATA KULIAH: ANALISA LAPORAN KEUANGAN | Amazing Deals Auto Mart:Financial Reporting and Analysisof Receivables and Securitization | | Oleh: Tamlikho Wahyu Sudaryanto Abraham Indra Firman Putra MAGISTER AKUNTANSI UNIVERSITAS TRISAKTI 2011 ISSUES IN ACCOUNTING EDUCATION Vol. 24‚ No. 1 February 2009 pp. 77-91 Amazing Deals Auto Mart: Financial Reporting and Analysis of Receivables and Securitization Mahendra R. Gujarathi and Ralph J. McQuade ABSTRACT:

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    Public Administration

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    PUBLIC POLICY Public  policy  may be defined as a course of action taken by a government to address an issue or a matter of national importance or resolve a problem or a crisis ~ Peter Johnson Other definitions of public  policy are: "Public policy is a purposeful  and consistent course of action taken as a response to a perceived problem of a nation‚ formulated by a specific political process‚ and adopted‚ implemented and enforced by a public agency." ~ Wayne Hayes " The term public policy

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    Ir Notes

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    STRATEGIC STUDIES What is strategic studies? - Multi-disciplinary academic fields that involved military thinking‚ warfare‚ theories‚ policy & defence planning that deals with the relationship between politics and military power including preparations‚ the threats & use of force and its latent presence in international politic. - It also a commitment to multi-disciplinary approach to achieve political end through the application of military and diplomatic means. Strategic Studies and the Classical

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    Non Transactional Leadership

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    CHAPTER 1 INTRODUCTION 1.1 Background Globalization has brought much effect to the organization‚ fierce competition and dynamic customer preference‚ which force the organization to adapt with the changes in order to survive and succeed. Facing fierce competitions‚ the organization needs the leaders who can adapt with those dynamic competitions. In organizational context‚ leadership is one of the factors that determine the organizational competitiveness in global and local economy and leadership

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    Disruption Strategy

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    |The five competitive forces that shape strategy |June 26 | |Disruption and differentiation strategy |2009 | |Naik Henokh Parmenas – MM Executive – BINA NUSANTARA UNIVERSITY |MANAGING COMPETITION | The five competitive forces that shape strategy

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    Company Profile of Honda

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    MENINGKATKAN KEPUASAN PELANGGAN DENGAN APLIKASI SUPPLY CHAIN (REVERSE) DI ASTRA HONDA MOTOR MENINGKATKAN KEPUASAN PELANGGAN DENGAN APLIKASI SUPPLY CHAIN (REVERSE) di ASTRA HONDA MOTOR Seminar Kiat Memangkas Biaya Operasional dan Memelihara Pelanggan dengan Meng-Update dan Meng-Upgrade solusi SCM Warta Ekonomi Hotel Borobudur Jakarta - Indonesia June‚ 10th 2009 Karsono karsono@astra-honda.com Presentation Outline: 3. Introduction PT Astra Honda Motor 4. Motorcycle Industry Situation 5

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    Silabus

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    Fourth Edition‚ Prentice-Hall‚ Inc Upper Saddle River‚ New Jersey‚ Copyright 2001 Rudito‚ Bambang and Melia Famiola. Etika Bisnis dan Tanggung Jawab Sosial Perusahaan di Indonesia‚ Bandung: Rekayasa Sain‚ 2007 Rudito‚ Bambang Membangun Orientasi Nilai Budaya Perusahaan‚ Bandung: Rekayasa Sain‚ 2009 Steiner‚ George A and John F Steiner‚ Business‚ Government‚ and Society‚ Boston: McGraw-Hill‚ 2006 Weiss‚ Joseph W. Business Ethics: A Stakeholder and Issues Management Approach. Thompson South-Western

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