Introduction to operations management Learning outcomes After reading this chapter you will be able to: ➜ Define what is meant by operations management ➜ Understand the nature of operations within an organization ➜ Explain what an operations manager does and the role he/she plays in an organization ➜ Discuss the similarities and differences between the manufacturing and service sectors of the economy ➜ Explain the similarities and differences between customer processing operations‚ materials processing
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DSME 2030 Operations Management Introduction to Operations Management Sean Zhou CUHK Business School CUHK DSME 2030 Page 1 Why is so Successful? Founded in 1971‚ based in Memphis‚ Tennessee‚ with $44.3 billion annual revenue in 2013 Serve 220 countries and regions‚ 300 thousand employees Deliver 3.4 million packages daily with 654 planes and 43‚000 trucks Multiple divisions/operating units: FedEx Express‚ FedEx Ground‚ FedEx Freight‚ FedEx Services Fast and reliable On-time
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Operation management can be summarized as techniques for restructuring the infrastructure to gain a competitive advantage to optimize decisions and processes utilized in business practices. Operation management gives the managers a systematic way to enhance their day to day processes and assist in maximizing revenues. One of the key objectives practiced by an OM manager is making ethical decisions during the planning‚ reviewing‚ and implementation stages of new processes. This paper will briefly
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Operations Management in Business Task1.1 – Importance of Operations Management to the success of business (McDonald’s) Operations management refers to the activities‚ decisions and responsibilities of managing the resources which are dedicated to the production and delivery of products and services. Operations management exists in very organization and is very important in business operations since it forms the heart of the organisation by controlling the system of operation. Operations management
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Task 1 There are four product levels such as core product‚ facilitating products‚ supporting products and augmented products. Core product is a basic level of product selling to the consumer at every product and sells the benefits to the guest. Facilitating products are goods which are presented to guests can use for core product. As we can see that‚ core products require facilitating products but do not require supporting products. The difference between facilitating and supporting products is
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Du Pont: The Birth of the Modern Multidivisional Corporation HARVARD BUSINESS SCHOOL August 2008 RICHARD S. TEDLOW DAVID RUBEN The year 1919 should have been a very good one for E. I. du Pont de Nemours and Company. World War I had blessed the 117-year-old‚ Delaware-based explosives manufacturer with the kind of booming growth that only an arms-maker in a global conflagration can dream of. The company had then leveraged this wartriggered glut of cash‚ plants‚ and personnel to accelerate its
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regular stock count G. Review of sales Work activity list: Working hours of the general manager: 1:00 pm to 9:00 pm Time framework Duties and tasks If needed Meeting with the employees before operation starts‚ giving instructions to increase productivity 1:00 -3:00 pm Monitoring the operation of the business 3:00 – 4:00 pm Helping out with the procedure in preparing and creating the food 4:00 - 5:00 pm Ensuring cleanliness and safety of the workplace area 5:00- 6:00 pm
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AL-YAMAMAH UNIVARSITY An American Tragedy: How a Good Company Died CASE STUDY An American Tragedy: How a Good Company Died Zachary Schiller The Rust Belt is back. So say bullish observers as U.S. exports surge‚ long-moribund industries glow with newfound profits‚ and unemployment dips to lows not seen in a decade. But in the smokestack citadels‚ there’s disquiet. Too many machine-tool and auto parts factories are silent; too many U.S. industries still can’t
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Tous Les matins Du monde Name Institution Tous Les matins Du monde is a film released in 1991 based on a novel by Pascal Quignard. The novel goes by the same name and the English translation means “all the mornings of the world.” This is a phrase in the novel. The film is set in the late 17th century. Monsieur de Sainte Colombe is a viola da Gamba player who comes home to find his wife dead while he was away. From then‚ he leads a solitary life with his daughters avoiding the rest of the world
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The Historical Development of Carrefour and its Competitive Advantage in Taiwan- An Analysis on the Basis of Customer Value Pei CHAO Assistant Professor‚ Department of Marketing and Distribution Management National Koahsiung First University of Science and Technology 1 University Road‚ Yuanchau‚ Kaohsiung 824‚ Taiwan‚ R. O. C Tel: 886-7-6011000 ext. 4224; Fax: 886-7-6011043 E- mail: peichao@ccms.nkfust.edu.tw Hitoshi TSUCHIYA Senior Instructor‚ Department of Marketing and Distribution
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