guilty’ which is a building block in our adversarial system. Herbert Packer theorised the two models of ‘due process’ and ‘crime control’ to describe the competing values in our criminal justice system. Due process can be described as “at least as much to protect the factually innocent as it is to convict the factually guilty” (Henry‚ S. and Einstadter‚ W.J.‚ 2006.‚p.61) whereas crime control protects the victim with the insurance of justice being served. On the surface‚ our system claims to uphold
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People have their own thought process when it comes to fitness and getting in shape. Everyone has their own specific goals in which they are trying to accomplish. Today I am going to talk about how BUILDING MUSCLE INCORPORATES MANY DIFFERENT FACTORS BUT CAN ULTIMATELY BE ACHEIEVED BY NUTRION‚ WEIGHT TRAINGING‚ AND ADDING SUPPLEMENTS TO YOUR DAILY ROUTINE. Let’s start with nutrition. There are hundreds of fad diets out there today‚ however the foundation of a successful nutrition plan begins a
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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Consumer Centric e-Commerce Business Models in India Article by : Atul Jain Batch : IIFT (IB) PT 2016 Roll No. 12 Designation : Associate Vice President Company : Net Distribution Services Pvt. Ltd. Executive Summary E-Commerce in India is rising at a fast pace but in reality it is still far behind that of China in the present scenario. However‚ within the country‚ it is growing at a fast pace as compared to other industries in India. With more and more players entering the e-Commerce
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individual accomplishment toward organizational objectives. Teamwork divides the task and multiplies the success. Overcoming barriers to performance is how groups become teams. WHAT IS TEAM BUILDING ? ‘Team Building’ is the process of enabling a group of people to reach their goal’ STAGES OF TEAM BUILDING STORMING • Define Problems. • Identify Mutual Goals & Challenges. • Assessing resources & setting direction. FORMING • Realize the gravity of the task. • Positioning and Influence. • Conflict
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CUSTOMER SATISFACTION 1.0 INTRODUCTION Customer satisfaction is a term that normally used in manufacturing‚ business and marketing industries. This measurement benchmark is important for recognizing the potentiality of product or services demand in meeting the customer expectation and requirement. As the economy is now gearing towards globalization‚ remain competitive in product quality‚ reliability‚ creativity‚ innovative‚ competitive price and excellent customer service is vital in order
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to function‚ it must first understand the needs of the customer. These needs may be based on the specific product‚ distribution of the product‚ or accessibility to the product‚ along with many other factors. The e-business revolution is a good example of understanding that the consumer is in need of fast service at their own time. Yantra Corp‚ a fulfillment software vendor in Tewksbury‚ MA states that “successful companies must let customers order products anywhere they sell them and fulfill orders
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Rapport Building- Is it Important ? It was ABRAHAM LINCOLN who said‚ "If you would win a man to your cause‚ first convince him that you are his sincere friend." Obviously‚ he knew the value of building rapport with people. What is Rapport “Rapport is the ability to enter someone else’s world so that they feel that you understand them‚ that you have a strong common bond. It is the ability to go fully from your perception of the world to theirs. When this sympathetic relationship or understanding
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THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
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Building Peace is divided into two parts. Part one is an introduction to understanding contemporary armed conflict including defining current conflicts as identitybased and locating them more internally (intra-state) than internationally‚ with diffuse power and weakened central authority characteristics. Conflicts are protracted because they become lodged in long-standing relationships and are characterised by social-psychological perceptions‚ emotions‚ and subjective and cultural experiences. International
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