CHAPTER I Introduction Customer service is the provision of service to customers before‚ during and after a purchase. It is a series of activities designed to improve the level of customer satisfaction – that is‚ the feeling that a product or service has met the customer expectation. The significance of customer service may vary by product or service‚ business and customer. Online systems range from simple to complex. A simple online service may be as basic as providing information to researchers
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Introduction Five U.S. companies in September 2009 joined together and formed the partnership for Lebanon (PFL) and the bequest of then President George Bush. These five companies include: Cisco Systems‚ Intel Corporation‚ Ghafari Inc.‚ Occidental Petroleum‚ and Microsoft. The intent was for these companies to “help in the relief and reconstruction efforts in Lebanon” (Jamali‚ 2011). Soon thereafter‚ these companies concluded that to achieve the objective that five specific issues needed to be
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Case Analysis: Cisco Name: _ _______________________________ 1) Describe who Cisco is and what are its main strategies. Cisco is a company‚ founded in 1984‚ that deals in computer networking. This includes the manufacturing and selling of networking equipment such as routers and technology for VOIP. Their main strategies when they began included assembling a broad product line so they can be a one-stop shop for business networks. This strategy includes acquiring many companies‚ as
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Defining and Sustaining the Knowledge Management of Organizational Culture and the Role of Leadership TABLE OF CONTENTS LIST OF FIGURES Figure 6.1: Knowledge Management Models for an organization 1 INTRODUCTION 3 2 OBJECTIVES/PURPOSE OF STUDY 4 3 FINDINGS 5 3.1 Knowledge management in organizational culture 6 3.1.1 Theories of organization and culture 6 3.1.2 Organizational Culture 6 3.1.2.1 Knowledge sharing critical success factors 8 3.1
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offer to another that is essentially intangible and does not result in the ownership of anything. Experiences represent what buying the product or service will do for the customer Chapter 8 - slide 1 Copyright © 2010 Pearson Education‚ Inc. Publishing as Prentice Hall Chapter Eight Products‚ Services‚ and Brands Building Customer Value Copyright © 2009 Pearson Education‚ Inc. Publishing as Prentice Hall AwS/MKT202/NSU Chapter 8 - slide 2 What Is a Product? Levels of product and services Core benefit
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Customer Case Study Food Manufacturer Extends Its Workplace with Secure Remote Access Del Monte Foods depends on Adaptive Security Appliance VPN solutions to provide secure remote access to employees. EXECUTIVE SUMMARY DEL MONTE FOODS ● Industry: Food Manufacturing ● Location: San Francisco‚ CA ● Number of Employees: 17‚600‚ including a workforce of 7800 full-time and 9800 seasonal workers. BUSINESS CHALLENGE ● Provide role-based access to network resources for employees and business
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1. What are the challenges faced by Cisco in introducing a major product like Viking? 1-1 Time to market pressure There is only one year for Cisco to launch the Viking product to market with low cost. Otherwise‚ the market share might loss. However‚ it is about 3 to 5 years for Cisco to launch a high-end product. To meet such tighten schedule‚ it’s imperative for Cisco team to perform a very collaborative operation and concurrent engineering in whole supply chain and NPI phase 1-2 Cost pressure
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Cisco has gone from a nimble technology innovator with huge market cap to one struggling to hold onto declining market share and maintain relevance. This paper outlines management strategies used during its ascent‚ problems facing the company recently and recommendations for the future. (1) Cisco’s approach to its culture and structure was suitable to accomplish its strategy and deal with a competitive market. Because the networking industry is rapidly changing‚ Cisco needed to adapt to the
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Cisco 380 and Cisco 680 Series Hardware Installation Guide Cisco C380 and C680 Email Security Appliance‚ Cisco M380 and M680 Content Security Management Appliance‚ and Cisco S380 and S680 Web Security Appliance October 28‚ 2013 Cisco Systems‚ Inc. www.cisco.com Cisco has more than 200 offices worldwide. Addresses‚ phone numbers‚ and fax numbers are listed on the Cisco website at www.cisco.com/go/offices. Text Part Number: OL-29172-01 THE SPECIFICATIONS AND INFORMATION REGARDING
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Cisco IT Case Study Acquisition Integration How Cisco Applies Companywide Expertise for Integrating Acquired Companies Faster‚ smoother integrations help to realize acquisition value. Cisco on Cisco Case Study/Business Management/Cisco Acquisition Integration: Acquiring companies that offer attractive technologies‚ products‚ or market opportunities has been a major growth strategy for Cisco®. To help integrate these companies rapidly‚ consistently‚ and with minimal disruption‚ Cisco has formed
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