Create a Customer Centric Culture Table of Contents Cover page .…………………………………………………….…….……….1 Table of Contents .....…………………………………………………..…………….2 Abstract …..…………………………………………….………………….3 Define the customer service culture ……………6 Communicate the culture …..……….10 Recruit to grow the culture ….….…….14 Empower Employees .…………..19 Visible and Accessible ….………..23 Recognize and reward action …………...27 Conclusion …….……
Premium Customer service Customer Organizational culture
Product Centric Vs Customers Centric: When defining customers centric; it has to be defined as customers intelligence and how can you "WOW" your customer. Today’s customers are more and more looking for unique solutions to their issues‚ problems‚ challenges and achieving their goals. "How can this product benefit me?"; that question is asked many times when customers are finding products such as Cell Phones‚ Cars‚ Clothes and either houses. Today’s customers are expecting high performing value
Premium Marketing Sales Problem solving
Customer-Centricity in Organizations Valerie Tubman-Gooding Shorter University MGNT 3420 Professor E. J. Bondoc May 9‚ 2012 Abstract In recent years‚ some companies have been shifting their focus on customer-centric designs. Managers need to consider whether this type of business design or strategy fits the needs of their business as it is not a “one-size fits all” kind of design for every company (Kate & Galbraith‚ 2007). Customer-Centricity in Organizations This paper analyzes
Premium Design Company
Customer Centric Marketing Prof. Barak Libai 1 Prof. Barak Libai 2 Prof. Barak Libai 3 Prof. Barak Libai 4 “Technology is creating a radical new business model that alters the whole dynamic of customer service “ And Marketing in general Prof. Barak Libai 5 Next How the customer centric view is becoming essential in modern marketing Customer profitability analysis Prof. Barak Libai 6 A historical view of marketing The product
Premium Marketing Customer relationship management Customer service
Assessing corporate culture Cisco Systems MBA 501: Organizational Dynamics and Leadership Professor: Dr. Bruce Hiebert Gurjot Singh Friday‚ April 09‚ 2010 TABLE OF CONTENTS 1 Introduction 3 2 About Cisco Systems 3 2.1 Vision‚ mission 3 2.2 Slogans‚ legends and myths 5 2.3 Organizational structure 6 3 Human Network and leadership 8 3.1 Employees and rewards 8 3.2 Training and teaching 12 3.3 Leaders’ functions and Change management
Premium Cisco Systems Organizational structure Organizational studies and human resource management
Cisco Systems: The Supply Chain Story Xxxxxxxxxxx xxxxxxxxx Principles of Supply Chain Management xxxxxxxxx xxxxxxxxx January 21‚ 2013 Cisco Systems: The Supply Chain Story Discussion Questions 1. Study the networked supply chain concept as implemented by Cisco. What are its strengths and weaknesses? Strengths • Cisco’s core competency was product designing and delegated t manufacturing‚ assembly‚ product configuration‚ and distribution to its partners. • Cisco has a very robust
Premium Supply chain management Supply chain Inventory
Analysis Company background (Cisco Systems): Cisco Systems is a world leading company in the switches and router market. Established in 1984 by a Stanford University couple‚ IT administrators Len Bosack and Sandy Lerner. Ina short period after founding‚ it became one of the most successful companies in high technology industry. In Cisco‚ manufacturing of its switches and router was outsourced‚ the company focused on core competencies: product design and development. Indirect sales and distribution
Premium Dot-com bubble Marketing Stock market
What is the core concept of the model? The pyramid model of Cisco Partners Program provides the partners with incentives to enlarge the sales volume. The major measure of discount level is according to the sales volume. The “Gold”‚ “Silver” and “Premier” status are awarded to resellers as they meet certain sales volume. Greater sales volume allows resellers to receive higher discounts on Cisco products (Gold 42%‚ Silver 40%‚ Premier 38%). This is typical in the market to increase market share because
Premium Marketing
inventories and stockouts and loss of profits and goodwill. * CPFR Cisco Systems: The Supply Chain Story Discussion Questions 1. Study the networked supply chain concept as implemented by Cisco. What are its strengths and weaknesses? * Some of the strengths of the networked supply chain concept implemented by Cisco are the efficient and effective implementation of the policies and tasks needed to keep everyone satisfied‚ customers‚ employees and management. This concept focused on the management
Premium Supply chain management Supply chain Inventory
Cisco Systems‚ Inc. is a global company that embodies the many characteristics of a company that values its employees as much as its clients. Cisco listens to their employees and responds to their needs. Cisco Systems has long been recognized as being one of the top 25 best places to work in America because of how its high regard for its employees. Cisco ’s Organizational AppealThe appeal of Cisco ’s organizational culture is that it appreciates its employees. It offers flexibility that few other
Free Ethics Employment Morality