Work Specialization is used to describe the degree to which activities in organizations are divided into separate jobs. This means that an entire task is not done by one individual but instead is broken down into jobs done by different people. In Citibank‚ tasks are divided into different jobs according to the requirements and work specialization can be seen. For example‚ in the distribution of debit cards‚ more than one person is involved in the process. There is a CRM (customer relation manager)
Premium Organization Management Group
Strategic Management in Organization Portfolio Assessment Details Part A-i “Is Porsche Killing the Golden Goose? (Business Strategy)” Word count: 543 Part A-ii “Nike’s Core Competency: The Risky Business of Fairly Tales” Word count: 621 Part A-i Porsche Business Strategy In the luxury car industry that Porsche has developed for more than 100 years built a strong industry barrier for new comers‚ including the aspect of capital‚ technology‚ reputation and experiences. Recently‚ Porsche modified
Premium Porsche Volkswagen Strategic management
timely fashion. In 2000‚ intense competition and the dot com boom put pressure on Citibank and its competitors to transform their business in the new economy. In response to these challenges‚ Citibank made a serious push to deliver integrated solutions that would enable its corporate customers to conduct transactions on-line. Citibank’s e-business strategy – Connect‚ Transform and Extend – was to Web-enable its core services‚ develop integrated solutions‚ and reach new markets. The ultimate goal was
Premium Bank
ProblemThe California Division of Citibank has introduced a new performance scorecard to highlight the importance of a diverse set of measures in achieving the strategic goals of the division. Among the new measures introduced was a customer satisfaction indicator. Unfortunately‚ James McGaran‚ the manager of the most important branch and who consistently delivers impressive financial results scored "below par" on customer satisfaction. Frits Seeger‚ President of Citibank California and Lisa Johnson‚
Premium Finance Customer Customer service
resources‚ capabilities and core competencies? Does Sony have a sustainable competitive advantage? Sony Corporation is considered one of the world’s most successful companies‚ operating in the “electronics‚ games‚ music‚ films and financial services” industry (Hanson et al‚ 2001). Sony is known for creating “products that stimulate the senses and refresh the spirit” (Sony‚ 2007). Effectively managing a combination of its resources‚ capabilities and core competencies‚ has allowed Sony to create
Premium Sony
The three major Information System (IS) professional core competencies are technical‚ business and systems. These three competencies are important to any organization. Technical knowledge and skills includes proficiency in hardware‚ software‚ networking and security. Most of the technical work is outsourced to different providers to cut down on overhead. The technical personnel have to make sure that the operating systems‚ applications software are up to date and install new updates. They should
Premium Management Skill Computer security
examine a period of strategic change for an organisation of your own choice. Outline the triggers for change and the approach to strategic change in your case. Discuss the extent to which this strategic change built on or transformed the existing core competencies of the organization. Explain the most significant organizational issues facing the managers implementing this strategic change and how effectively they were managed. A STRATEGIC ANALYSIS OF APPLE CORPORATION
Premium
Strengths - quality and employee loyalty; Weaknesses - slow traditions and limited customers; Opportunities - increase hospitality division and sell to a broader range of customers; and Threats - Porter’s 5 forces. Due to the analysis provided‚ the core competencies of Kohler emerge as high quality‚ great design‚ history and tradition‚ and a commitment to gracious living for their customers. Kohler Background Kohler Co. is a world leader in plumbing and power systems‚ but is diverse and sells products
Premium Strategic management Porter five forces analysis Management
CASE “Citibank: Performance Evaluation” Harvard Business School 9-198-048 rev: October 14‚ 1999 The Performance Scorecard: a strategic management tool Frits Seegers‚ President of Citibank California‚ is convinced that “in a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy”1. Fulfilling customers’ expectations is a critical issue for the long term business sustainability
Premium Balanced scorecard Strategic management Management
evaluation of performance of James McGaran‚ Branch Manager of Citibank in Los Angeles by his Area Manager‚ Lisa Johnson‚ and the discrepancies that crept in during the evaluation process. In the case‚ it can be seen how Lisa Johnson had failed to reflect some of the performances properly leading to a stalemate position in the performance evaluation of an efficient manager like James McGaran. James McGaran was a branch manager of Citibank in Los Angles and the branch he is handing is placed in one
Premium Balanced scorecard Business terms Management