ProblemThe California Division of Citibank has introduced a new performance scorecard to highlight the importance of a diverse set of measures in achieving the strategic goals of the division. Among the new measures introduced was a customer satisfaction indicator. Unfortunately‚ James McGaran‚ the manager of the most important branch and who consistently delivers impressive financial results scored "below par" on customer satisfaction. Frits Seeger‚ President of Citibank California and Lisa Johnson‚
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I. Executive Summary If you happen to visit one of your favorite malls here in the town most especially their supermarkets such as SM Hypermarket‚ you can notice that they are all selling “turon”‚ which they started selling a year or a couple of years ago. Saba or Cardava banana is good for those people who are diet but to bring a new flavoring‚ we added it a twist. Since banana is rich in potassium‚ they help the body’s circulatory system deliver oxygen to the brain. This also helps maintain
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In 1901‚ Nordstrom was originally founded as a retail store for shoes. The business emphasized exceptional service‚ selection quality‚ and value. After twenty-two years of success a second store was added. Eventually‚ Nordstrom became the largest independent shoe chain in the United States‚ including fashionable clothing and accessories for men‚ women‚ and children in its stores. As of the end of 2016‚ Nordstrom is one of the top luxury retailers and currently operates 323 stores in 29 states
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Executive Summary Dell Computer Corporation was established in 1984 and today ranks among the world’s largest computer systems companies. Dell pioneered the concepts of selling personal computer systems directly to customers; offering build-to-order computer systems; and providing direct‚ toll-free technical support and next-day‚ on-site service. The company designs and customizes products and services to end-user requirements‚ and offers an extensive selection of peripherals and software. Dell’s
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Boeing is a market leader in aviation manufacturing in the U.S. and abroad. Its structure not only revolves around manufacturing‚ the company is a leader in defense‚ space and security development. These multitude of industries are all tied and synched together by their shared services group which responsible for human resources‚ staffing‚ wellness‚ recruitment programs‚ construction‚ virtual workplace and various implementations to connect all these industries into a world-wide operation. Boeing
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Executive Summary "We believe at Taft that each employee contributes to the Company’s growth and success‚ we like to think of ourselves as friendly and informal. The cornerstone of our business is our commitment to deliver quality products and services to our customers." Company Description Is a family owned retailer‚ founded in 1960 by Walter Mulcahy; the business originality started in downtown Troy under the name Mulcahy’s Inc. Then in 1971 they had to relocate the business because the
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objectives of the case is that Citibank has aligned its new performance evaluation process to inculcate non financial measures in the performance evaluation and thereby highlighting the importance of diverse set of measures for evaluating performance it has been a year since the California division has introduced this change through a new performance scorecard and Citibank has to make sure that the change is communicated throughout the organisation. * The Citibank California division has to make
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Strengths ■ Over 50‚000 patents extended over 13 technology platforms ranging from abrasives to polymers ■ Global company – companies in over 60 countries and 139 plants worldwide ■ Strong recognition for standard innovations with practical applications ■ Operational efficiencies - cost of sales declining and margin % increasing over the years ■ IBD’s new strategy was to transform from margin expansion to top line growth ■ Corporate brand strength and technology behind its products with
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This report will be based on the Spritzer Group‚ one of the largest bottled water producers in Malaysia (Spritzer‚ 2010). This report will contain an analysis and evaluation of Spritzer Group based on the annual reports which contains the financial statements of the last 5 years from 2007 to 2011. The methods of analysis will be categorized in the main four financial ratios of the company which is to measure the profitability‚ liquidity‚ efficiency and gearing. The profitability ratios will measure
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Consumer tastes for beer vary across the globe in markets that have strong brand preferences and are in diverse stages of development. Heineken must adapt its marketing strategy to meet the diverse array of preferences on a global scale while maintaining brand identity and building brand loyalty. Heineken must maintain a consistent branding strategy with central control from headquarters and build brand equity by utilizing market research to design advertising specific to local markets. Advertising
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