CASE “Citibank: Performance Evaluation” Harvard Business School 9-198-048 rev: October 14‚ 1999 The Performance Scorecard: a strategic management tool Frits Seegers‚ President of Citibank California‚ is convinced that “in a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy”1. Fulfilling customers’ expectations is a critical issue for the long term business sustainability
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objectives of the case is that Citibank has aligned its new performance evaluation process to inculcate non financial measures in the performance evaluation and thereby highlighting the importance of diverse set of measures for evaluating performance it has been a year since the California division has introduced this change through a new performance scorecard and Citibank has to make sure that the change is communicated throughout the organisation. * The Citibank California division has to make
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customers in the market place. Therefore it is a must for company to satisfy their customers. Customers’ satisfaction is the key to the success of any company. James McGaran is the manager in the Financial District office at Citibank; locate in the Los Angeles area. “Citibank is a niche player and pride themselves on building a profitable franchise by providing relationship banking combined with a high level of service to its customer” (Harvard Business School. 1997‚ pg. 1). Mr. McGaran is an exceptional
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1) An introduction to the background of the company‚ the product and its target audience A) The Company • Citibank Singapore Ltd Wholly-owned subsidiary of Citigroup‚ one of the world’s largest financial services organisations. Offer financial services including deposit accounts‚ foreign currency deposits and investments‚ credit cards‚ mortgages‚ insurance and charge cards. • Overview Global Consumer Banking division began banking operations in Singapore in 1982. Formidable
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Citibank : Performance Evaluation “Performance management is about creating relationships and ensuring i l i hi d i effective communication Its about focusing on what organisations‚ managers and team members need to dt b dt succeed” - Robert Bacal Performance Management Why do even best of great strategies fail? A study of 275 professional portfolio managers reported that the ability to execute strategy was more important than the quality of the strategy itself (“Measures That Matter‚”
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Module 2 Case Assignment: International Strategy (Starbucks Global Expansion Strategy with a Focus on China). By: Victor F Griffith Business 401 18 March 2010 1 Starbucks Global Expansion Strategy with a Focus on China. Who doesn’t like great tasting Coffee? One must contend that when it comes to a good cup of coffee‚ Starbucks has it figure out. The company has come a long way from when it was first founded in Seattle‚ Washington in 1971. Starbucks vision to become a global player in
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sustainability Prof. Lovas March 27‚ 2014 Citibank Case Study 1. I believe that the provisions made to the Dodd Frank Act that mandates advisory shareholder votes on executive compensation was a good change. I agree with this provision because I believe that the shareholders should ultimately have a say I’m what sort of compensation the executives of the company are taking. They are the real company owners and it’s their money that’s on the line if Citibank doesn’t succeed. In the recent recession
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Asia Pacific. Use a customized marketing strategy/customized offerings; Focus on customer service; Enter Australia‚ India‚ Indonesia‚ Philippines‚ Singapore‚ Thailand‚ Taiwan‚ Malaysia‚ India‚ and Indonesia; Further develop Hong Kong market; Enter Korea whenever regulations allow it. Use different appeals/ value prepositions: in India‚ Indonesia‚ Taiwan‚ Thailand‚ Malaysia emphasize status; target upper and upper-middle class; use Citibank and Dinners database to qualify customers and
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A07-00-0022 Citibank—The Confia Acquisition in Mexico (A) This document has been made available for CasePlace.org. Introduction In August of 1998 Citibank-Mexico President Julio de Quesada was sitting in his office on the Paseo de la Reforma in Mexico City reminiscing about the wild ride that his organization had taken during the previous four years. From the depths of the “Tequila Crisis‚” when Mexico’s peso devalued by more than 100% at the end of 1994 to the final payment of $US 180 million
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made it their number one target for growth.� Why and how did Starbucks venture into the orient? Let’s begin by taking a look at their global/entry strategy along with decision factors. Secondly‚ we will focus on the Chinese government’s possible influence on the company. Finally‚ we’ll touch on future strategic factors. Starbucks international entry strategy for China was basically two-fold. The first phase of the entry was to build the brand. In the initial stages Starbucks tested the waters by offering
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