I. Critical evaluation of Citibank performance evaluation form: Citibank corporate strategy: focused on combining excellent customer service strategy along with relationship banking to build a profitable competitive franchise. Customers were offered the convenience of choosing the type of service delivery‚ whether personal or remote. But as high end customers become more and more valuable to the bank‚ their service expectations also went up. Increased service demands included broad array of financial
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Introduction This case revolves around the performance evaluation process at Citibank and the introduction of a new performance scorecard. The meeting is between the President of Citibank‚ California and his management to discuss the performance evaluation and bonus decisions for James McGaran‚ the star performer of the branch James career with Citibank has been a quick progression through the ranks from the assistant branch manager to the manager position. His performance exceeded expectations
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9-595-026 REV: OCTOBER 2‚ 2002 V. KASTURI RANGAN Citibank: Launching the Credit Card in Asia Pacific (A) On a rainy afternoon in 1989‚ Rana Talwar‚ head of Citibank’s Asia Pacific Consumer Bank‚ reflected upon the 11 years that had gone by since the Consumer Bank had established its consumer business in Asia. The branch banking business operations in 15 countries throughout Asia Pacific and the Middle East projected Citibank as a prestigious‚ consumer-oriented international bank and as the
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science in Indonesia? In Indonesia‚ learning science is not that important. Science in Indonesia not much been improve by the government‚ especially for the scientist. Even though Indonesia has many students that join the international competition and win it‚ it because they have a good lecture and compatible facilities‚ but what happen to the children who study in different school do they have the same facilities or good lecture? They did not have it. So that makes children in Indonesia think that
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INDONESIA Indonesia is a beautiful country from its amazing views to its unique culture; there is no place like it so it is very special. It has a very distinctive history as well as having a variety in religion even though a specific belief is the majority. This country is made up of clusters of islands in the ocean which gives them a beautiful perspective due to the ocean being really close to the population. Although Indonesia is a wonderful place‚ there are also many issues
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Work Specialization is used to describe the degree to which activities in organizations are divided into separate jobs. This means that an entire task is not done by one individual but instead is broken down into jobs done by different people. In Citibank‚ tasks are divided into different jobs according to the requirements and work specialization can be seen. For example‚ in the distribution of debit cards‚ more than one person is involved in the process. There is a CRM (customer relation manager)
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Gillette Indonesia Case Analysis Gillette - SWOT Analysis #Strength High Quality Brand Local manufacturing 50% Market share already Gillette name means Shaving in Indonesia First Mover advantage #Weakness Employee ( Manager) retainability Poor distribution in remote villages #Opportunity 160 million population with 30% living in cities Political environment stability Increasing income Western influence in Shaving Increasing work opportunities Potential to increase
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1. What factors determine demand for blades? There are many factors that determine demand for blades. The most basic factor is how many times a week someone shaves per week. If a person does not shave often‚ then they will not buy blades as often because their blades will not dull out as quickly. The quality of a blade will also play a role. If the quality of a blade is not good‚ it will dull out quickly. This can generate demand for higher end blades‚ which is where Gillette can capitalize
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name in Canada). The Organization was founded on April 29‚ 1961 in Switzerland and started its activity in 1962. WWF was founded with the goal of protecting the natural ecosystem‚ species and genetic diversity. The another main objective of WWF-Indonesia is to stop and repair the environmental damage that occurs and build the future‚ where people live in harmony with nature. Sumatran elephant is one of the species that can keep the forest stability‚ where the Sumatran elephant drinking 180 liters
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Gillette Indonesia Marketing Plan Table of Contents 1. Executive summary 3 2. Situation analysis 4 2.1. Market summary 4 2.2. Market demographics 4 2.3. Market needs 5 2.4. Market trends 5 2.5. Market growth 5 2.5.1. Competition 6 2.6. SWOT analysis 6 3. Marketing strategy 8 3.1. Marketing objectives 8 3.2. Target markets 8 3.3. Positioning 8 3.4. Marketing mix 9 3.4.1. Product 9 3.4.2. Place 9 3.4.3. Promotion 11 4. Gillette Indonesia: case questions
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