branch manager’s superior. This leak leaves a big room in the evaluation system for causing unfair results according to personal relationship between branch managers and their superiors and other drivers instead of real performance. However‚ from the case‚ we could hardly know what James really did on these two perspectives because his high ratings on these two factors were significantly due to the Lisa Johnson’s one-sided praise. Another issue is how the quarter evaluations combine into the annual
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ProblemThe California Division of Citibank has introduced a new performance scorecard to highlight the importance of a diverse set of measures in achieving the strategic goals of the division. Among the new measures introduced was a customer satisfaction indicator. Unfortunately‚ James McGaran‚ the manager of the most important branch and who consistently delivers impressive financial results scored "below par" on customer satisfaction. Frits Seeger‚ President of Citibank California and Lisa Johnson‚
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Citibank: The Confia Acquisition in Mexico Situation Analysis Citibank is looking to expand their reach within the banking world. They had an opportunity to acquire Confia a Mexican bank. Many Mexican banks are having problems due to the lack of money and resources the Mexican people have to invest in the banks. Citibank does much research while deciding whether to follow through with the deal. At the very end of the purchasing process an undiscovered threat is exposed to Citibank that Confia
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GARUDA‚ INDONESIA BAUTISTA‚ LEEMAR RUSTIE S. CALIMLIM‚ ALEXIELLE A. MADRONIO‚ KAREN MAE C. ROMAN‚ LANCE SARMIENTO‚ MIKAELA P. BSBAMM4B ______________________________________________________________________ I. Time Context January 17‚ 1988 II. Viewpoint Mr. Mohammad Soeparno‚ President Director of Garuda Indonesia Airways III. Major Policy Statement Garuda Indonesia Airways‚ the largest airline in the Southern Hemisphere‚ is a provider of air transportation and a guarantor
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marketing strategy/customized offerings; Focus on customer service; Enter Australia‚ India‚ Indonesia‚ Philippines‚ Singapore‚ Thailand‚ Taiwan‚ Malaysia‚ India‚ and Indonesia; Further develop Hong Kong market; Enter Korea whenever regulations allow it. Use different appeals/ value prepositions: in India‚ Indonesia‚ Taiwan‚ Thailand‚ Malaysia emphasize status; target upper and upper-middle class; use Citibank and Dinners database to qualify customers and minimize credit risk; create strategic alliance
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49 AN ANALYSIS OF PRODUCT-MARKET STRATEGY AND EXPORT PERFORMANCE: EVIDENCE FROM SME’S IN SAUDI ARABIA M. Sadiq Sohail‚ King Fahd University of Petroleum & Minerals Aref A. Alashban‚ King Fahd University of Petroleum & Minerals ABSTRACT This paper examines the relationship between product and export market characteristics with export marketing strategies and performance of SME’s in Saudi Arabia. Based on an extensive review of literature‚ a model was developed for the study and hypotheses
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major objectives of the case is that Citibank has aligned its new performance evaluation process to inculcate non financial measures in the performance evaluation and thereby highlighting the importance of diverse set of measures for evaluating performance it has been a year since the California division has introduced this change through a new performance scorecard and Citibank has to make sure that the change is communicated throughout the organisation. * The Citibank California division has
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Date:………… Background The case discuses about the evaluation of performance of James McGaran‚ Branch Manager of Citibank in Los Angeles by his Area Manager‚ Lisa Johnson‚ and the discrepancies that crept in during the evaluation process. In the case‚ it can be seen how Lisa Johnson had failed to reflect some of the performances properly leading to a stalemate position in the performance evaluation of an efficient manager like James McGaran. James McGaran was a branch manager of Citibank in Los Angles and
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CASE “Citibank: Performance Evaluation” Harvard Business School 9-198-048 rev: October 14‚ 1999 The Performance Scorecard: a strategic management tool Frits Seegers‚ President of Citibank California‚ is convinced that “in a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy”1. Fulfilling customers’ expectations is a critical issue for the long term business sustainability
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Executive Communication PROJECT REPORT Citibank – Performance Evaluation Submitted to – Dr. Payal Mehra Date – 26/10/2012 Submitted By Group 8‚ Section C Anuradha Tyagi (PGP28128) Aditya Singh (PGP28158) Bholendra P.Singh (PGP28143) K. Aditya Das (PGP28139) Vishal Raju (PGP28155) Shweta J. (PGP28159) Table of Contents 1. Abstract 2 2. Brief Overview of the current situation 3 3. Strategy for Case Analysis 5 4. Case Analysis 6 5. Recommendations
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