Introduction This case revolves around the performance evaluation process at Citibank and the introduction of a new performance scorecard. The meeting is between the President of Citibank‚ California and his management to discuss the performance evaluation and bonus decisions for James McGaran‚ the star performer of the branch James career with Citibank has been a quick progression through the ranks from the assistant branch manager to the manager position. His performance exceeded expectations
Premium Management Team performance management
ProblemThe California Division of Citibank has introduced a new performance scorecard to highlight the importance of a diverse set of measures in achieving the strategic goals of the division. Among the new measures introduced was a customer satisfaction indicator. Unfortunately‚ James McGaran‚ the manager of the most important branch and who consistently delivers impressive financial results scored "below par" on customer satisfaction. Frits Seeger‚ President of Citibank California and Lisa Johnson‚
Premium Finance Customer Customer service
Brian Rivera February 13‚ 2012 BMGT 364 Why does the Varsity team lose to the JV team? There were many reasons why the Varsity team began losing to the JV team. It initially started when Coach P. finalized the teams‚ and soon raced against one another. In their first exhibition run‚ as expected the Varsity prevailed‚ but there were a few members of the varsity team that were not satisfied with the win. Rather than brainstorming ways they could do to improve as team‚ they were very egotistic
Premium The A-Team
Case summary Apple Inc. in 2012 Apple and its History Steve Jobs and Steve Wozniak founded Apple in California in 1976. Their mission was to introduce an easy to use computer to market‚ which led to a computing revolution and quickly became the industry leader by selling more than 100‚000 Apple IIs in 1980. After IBM entered PC market‚ IBM PCs‚ which used Microsoft’s DOS (OS)‚ gained more market share and became the new standard for the PC industry. At the same time‚ Apple introduced the
Premium Apple Inc. Steve Jobs App Store
This form can be used to organize your thoughts about a case. As you perform your analysis remain open to the fact that your interpretation of the facts may change and therefore you should constantly revisit your answers. Define the Problem: Describe the type of case and what problem(s) or issue(s) should be the focus for your analysis. The type of case that this is an evaluation case. In this case‚ one of the major problems that will be the main focus is the simple fact that there have been
Premium President Management Change
INDONESIA Indonesia is a beautiful country from its amazing views to its unique culture; there is no place like it so it is very special. It has a very distinctive history as well as having a variety in religion even though a specific belief is the majority. This country is made up of clusters of islands in the ocean which gives them a beautiful perspective due to the ocean being really close to the population. Although Indonesia is a wonderful place‚ there are also many issues
Premium Indonesia
Gillette Indonesia Marketing Plan Table of Contents 1. Executive summary 3 2. Situation analysis 4 2.1. Market summary 4 2.2. Market demographics 4 2.3. Market needs 5 2.4. Market trends 5 2.5. Market growth 5 2.5.1. Competition 6 2.6. SWOT analysis 6 3. Marketing strategy 8 3.1. Marketing objectives 8 3.2. Target markets 8 3.3. Positioning 8 3.4. Marketing mix 9 3.4.1. Product 9 3.4.2. Place 9 3.4.3. Promotion 11 4. Gillette Indonesia: case questions
Premium Marketing Indonesia
Ducati is looking to continue to drive growth by taking market share from current competitor Harley Davison. The firm plans to attack the market niche of Harley Davison with the Ducati interpretation of its cruiser. This is a misguided way to drive sustainable growth in the long term. Harley Davison is a major American motorcycle manufacturer‚ and dominated the U.S. heavy weight motorcycle market. In 2000m Harley produced 204‚500 motorcycles a 15.5% increases over 1999. Relative to other major
Premium Motorcycle Harley-Davidson Marketing
1. Analysis of the Citibank’s new evaluation system In order to deeply understand the Citibank’s new performance evaluation‚ first we need to clarify the purpose of Citibank’s introduction of the new performance scorecard. It’s basically an attempt to highlight the importance of a diverse set of measures instead of the single financial performance in achieving the strategic goals of the division. Specifically‚ from Frits Seeger’s point of view‚ the high service quality strategy and other dimensions
Premium Balanced scorecard
Robin Chase Antje Danielson CEO and cofounder VP of environmental affairs and strategy and cofounder • MBA at MIT and substantial business experience • House-mother • Ph.D. geochemist who supervised undergraduate energ y policy research at Harvard • House-mother Our mission: Our goal is to provide reliable and convenient access to on-demand transportation‚ complementary to other means of transport. ELEVATOR PITCH (6) Financial plan: EBIT for Boston $1‚053‚68 Pay Back
Premium Zipcar Automobile