Work Specialization is used to describe the degree to which activities in organizations are divided into separate jobs. This means that an entire task is not done by one individual but instead is broken down into jobs done by different people. In Citibank‚ tasks are divided into different jobs according to the requirements and work specialization can be seen. For example‚ in the distribution of debit cards‚ more than one person is involved in the process. There is a CRM (customer relation manager)
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GARUDA‚ INDONESIA BAUTISTA‚ LEEMAR RUSTIE S. CALIMLIM‚ ALEXIELLE A. MADRONIO‚ KAREN MAE C. ROMAN‚ LANCE SARMIENTO‚ MIKAELA P. BSBAMM4B ______________________________________________________________________ I. Time Context January 17‚ 1988 II. Viewpoint Mr. Mohammad Soeparno‚ President Director of Garuda Indonesia Airways III. Major Policy Statement Garuda Indonesia Airways‚ the largest airline in the Southern Hemisphere‚ is a provider of air transportation and a guarantor
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major objectives of the case is that Citibank has aligned its new performance evaluation process to inculcate non financial measures in the performance evaluation and thereby highlighting the importance of diverse set of measures for evaluating performance it has been a year since the California division has introduced this change through a new performance scorecard and Citibank has to make sure that the change is communicated throughout the organisation. * The Citibank California division has
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customers. Customers’ satisfaction is the key to the success of any company. James McGaran is the manager in the Financial District office at Citibank; locate in the Los Angeles area. “Citibank is a niche player and pride themselves on building a profitable franchise by providing relationship banking combined with a high level of service to its customer” (Harvard Business School. 1997‚ pg. 1). Mr. McGaran is an exceptional manager and his performance exceeds expectations with the exception of customer
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1. What factors determine demand for blades? There are many factors that determine demand for blades. The most basic factor is how many times a week someone shaves per week. If a person does not shave often‚ then they will not buy blades as often because their blades will not dull out as quickly. The quality of a blade will also play a role. If the quality of a blade is not good‚ it will dull out quickly. This can generate demand for higher end blades‚ which is where Gillette can capitalize
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marketing strategy/customized offerings; Focus on customer service; Enter Australia‚ India‚ Indonesia‚ Philippines‚ Singapore‚ Thailand‚ Taiwan‚ Malaysia‚ India‚ and Indonesia; Further develop Hong Kong market; Enter Korea whenever regulations allow it. Use different appeals/ value prepositions: in India‚ Indonesia‚ Taiwan‚ Thailand‚ Malaysia emphasize status; target upper and upper-middle class; use Citibank and Dinners database to qualify customers and minimize credit risk; create strategic alliance
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name in Canada). The Organization was founded on April 29‚ 1961 in Switzerland and started its activity in 1962. WWF was founded with the goal of protecting the natural ecosystem‚ species and genetic diversity. The another main objective of WWF-Indonesia is to stop and repair the environmental damage that occurs and build the future‚ where people live in harmony with nature. Sumatran elephant is one of the species that can keep the forest stability‚ where the Sumatran elephant drinking 180 liters
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Case 1 Analysis: Indonesia – Asia’s Stumbling Giant Case 1 Analysis: Indonesia – Asia’s Stumbling Giant Indonesia as a Country Indonesia is a country within Asia populated with nearly 220 million people. It has a strategic location astride major sea lanes and is an archipelago of 17‚508 islands (globalEDGE‚ 2013). It is also deemed the world’s most Muslim nation where nearly 85% of the population consider themselves Muslim; while still remaining one of the most ethnically diverse countries
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Each section must be completed before you start the next section. After you have completed the entire workbook‚ you will be ready to develop an international business plan to export your product. Once the business plan is completed‚ an in-depth analysis of your readiness to export can be completed. PPRODUCTS/SERVICES STEP 1: Select the most exportable products to be offered internationally. To identify products with export potential for distribution internationally‚ you need to consider products
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CASE “Citibank: Performance Evaluation” Harvard Business School 9-198-048 rev: October 14‚ 1999 The Performance Scorecard: a strategic management tool Frits Seegers‚ President of Citibank California‚ is convinced that “in a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy”1. Fulfilling customers’ expectations is a critical issue for the long term business sustainability
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