Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
Premium Customer service Communication Human resource management
Institute of Accountants has approved this Guideline for publication. These guidelines have been adapted by the Internal Audit Committee of the Malaysian Institute of Accountants from the publication "Guidance for Internal Auditors" issued in June 1990 under the aegis of the Consultative Committee of Accountancy Bodies (CCAB) in the United Kingdom. These guidelines provide advice to internal auditors on the main issues and procedures which they need to consider as part of their work in both the commercial
Premium Auditing Internal audit Audit
introductory planning sheet to help identify how two organisations plan recruitment using internal and external sources. In this report I will be identifying how two organisations plan recruitment using internal and external sources. I will also be outlining the reasons for recruitment and the time and cost implications regarding each method. I have chosen Asda and River Island as my two organisations. Asda Internal Recruitment This refers to the filling of job vacancies from within the business‚ where
Premium Employment Recruitment
Fundamentals of Internal Auditing September 5-7‚ 2007 A Three-Day Tutorial Philadelphia‚ PA on Internal Auditing September 19-21‚ 2007 Las Vegas‚ NV Basics October 15-17‚ 2007 Houston‚ TX • Get a well-grounded foundation in the concepts of traditional and operational auditing November 5-7‚ 2007 San Francisco‚ CA November 12-14‚ 2007 • Gain proven tools and techniques for performing value-added audits in the era of Sarbanes-Oxley and PCAOB Boston‚ MA December
Premium Audit Auditing Internal control
Citibank Mexico team: The Salinas Accounts Introduction Citibank is one of the largest banks in the United States‚ and had expanded its branches worldwide since 1990s. Its Mexico branch has more than 65 years history and provides private banking services mainly target on rich clients. Amy Elliott‚ a head of the Citibank’s Mexico team‚ was introduced to manage an important account for Raul Salinas. Elliott assisted him to secretly transfer $100 million out of Mexico without obeying Citibank’s know
Premium Bank Mexico Balance sheet
Preparation Resources Module 1: Introduction to internal auditing Overview The first module in this course sets the stage for your study of internal auditing (also known as “management auditing”). You consider the definition‚ development‚ and scope of internal auditing. You also consider the business environment and identify and analyze its accompanying risks. The various types of internal audits and the relationship between internal auditing and performance measurement are explained. Finally
Premium Auditing Internal audit Audit
Question 1 a) Select two companies where inadequate internal control have resulted in disastrous effects on the organisation or exposed it to heavy losses. Research the facts of the failure and report on the facts and the losses suffered. In your report‚ include suggestions for changes to operations (internal controls) that could have prevented the final outcome. Where could you find a list of these internal controls and how are they documented? Examples of companies include: Coles Myer
Premium Corporate governance Corporation Internal control
Inventory Internal Controls ________________________________________ A company’s investment in inventory is usually a large one‚ and it may be comprised of a large number of merchandise items that can be readily stolen and resold. If the inventory contains mostly raw materials‚ then keeping track of it is essential for ensuring that the production processes using it will not run short of materials. This means that you need to implement an array of controls‚ either to prevent theft or to ensure
Premium Production and manufacturing Supply chain management terms Inventory
8 Internal Trade 8.1 Introduction In the lesson on trade you have already been made familiar with the distinction between internal and external trade i.e. between home trade and foreign trade. You will recall that internal trade consists of exchange of goods and services between people living within the same country. In this lesson you will learn about internal trade in detail. 8.2 Objectives After studying this lesson you will be able to • • • • • • • • recall the meaning of Internal Trade; explain
Premium Retailing
Introduction This report aims to investigate the role Internal Auditors (IA) plays in certain aspects of corporate governance. The report also aims to investigate what is considered as good corporate governance. “Corporate governance is the system by which companies are directed and controlled. It deals largely with the relationship between the constituent parts of a company - the directors‚ the board (and its sub-committees) and the shareholders” (Berr‚ 2008) Corporate governance is necessary
Premium Auditing Internal audit Corporate governance