Analysing the internal environment 1. Does the organisation have the human‚ informational‚ financial and supply resources appropriate for marketing? 2. What do trends in marketing results and organisational performance suggest about the effectiveness of previous plans and the content of future plans? 3. What goods and services are currently offered and how do they contribute to turnover and profits? 4. How do the organisation’s offerings provide value to customers – and is this value competitively
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Distinguish between internal and external environment of business and in each case explain five components of the environment. The term business‚ in economic sense means human activities which are performed with the objectives of earning profits. Human activity for earning profit may be in the form of production‚ extraction or purchase of goods for sale. It is expected of business to provide goods and services to the society in an effective manner. Thus‚ in today’s competitive environment‚ survival of
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External Environment An organisation’s domain is its chosen environmental field of action. It is the territory that the organisation stakes out for itself with regard to products‚ services and markets served. This is also strongly affected by the organisation’s external environment. The external environment incorporates all the elements that exist outside the boundary of the organisation and have the potential to affect all or part of the organisation. Task Environment: The task environment includes
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Internal company environment analysis Apple is a company which has always been run by engineers and programmers instead of managers since its birth. Even though Apple had skilled managers like Steven Jobs‚ other engineers and programmers do a lot of effort to put together all the new ideas and technological advancement to make Apple’s products successful. Apple is well known for its sophisticated development of its applications‚ high quality product and for its internal company environment. It
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I. Critical evaluation of Citibank performance evaluation form: Citibank corporate strategy: focused on combining excellent customer service strategy along with relationship banking to build a profitable competitive franchise. Customers were offered the convenience of choosing the type of service delivery‚ whether personal or remote. But as high end customers become more and more valuable to the bank‚ their service expectations also went up. Increased service demands included broad array of financial
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1. EXECUTIVE SUMMARY The opening of Citibank Express Service in the departure side of the airports will provide great convenience for Citibank customers (especially business customers and holiday makers). Citibank Express Service which features new product promotions and an online banking facility will offer high accessibility and convenience to Citibank customers when they are at the airports waiting to board their flights. Citibank Express Service will serve better existing customers‚ attract
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FedEx’s External and Internal Environments FedEx’s external environment both positively and negatively affects the organizations operations. Their external environment consists of government‚ weather‚ and the economy. FedEx does not have a very large external environment because their operations are not affect by many outside sources. The government affects FedEx’s operations by providing security regulations. A regulation that affects them is increased security regulations that were just recently
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it is fair. Particularly scorecard template is clear and easy to understand. 7 specific blocks of targets (financial‚ strategy‚ customer satisfaction‚ control‚ people‚ standards and finally overall evaluation) shows what is most important for Citibank in this year. Except figures and data (Key Performance Indicators – KPIs) there is also a place for comments and opinions which is very important to evaluate managers and employees. In addition to 4 quarterly performance assessments McGaran has
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Harvard Business School 9-198-048 Rev. October 14‚ 1999 Citibank: Performance Evaluation Frits Seegers‚ President of Citibank California‚ was meeting with his management team to review the performance evaluation and bonus decisions for the California branch managers. James McGaran’s performance evaluation was next. Frits felt uneasy about this one. McGaran was manager of the most important branch in the Los Angeles area‚ and his financials were impressive. A year ago he would have
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06 Internal Analysis In this part‚ the report will briefly illustrate the result from analysing the internal environment of CEMEX by supply chain analysis and resources and competences framework and VRIO model. 6.1 Value Chain Analysis Activities | Resources | Competencies | PrimaryActivities | Supply chain management | | * Good relationships with products suppliers and transportation companies | | Operations | - Internal design | - Import products from Vietnam | | Distribution
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