9-595-026 REV: OCTOBER 2‚ 2002 V. KASTURI RANGAN Citibank: Launching the Credit Card in Asia Pacific (A) On a rainy afternoon in 1989‚ Rana Talwar‚ head of Citibank’s Asia Pacific Consumer Bank‚ reflected upon the 11 years that had gone by since the Consumer Bank had established its consumer business in Asia. The branch banking business operations in 15 countries throughout Asia Pacific and the Middle East projected Citibank as a prestigious‚ consumer-oriented international bank and as the
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Analysis of Internal Environment of Digi Berhad 5.1 McKinsey’s 7s Model Digi’s strengths and weaknesses can be identified by looking at their internal environment. McKinsey’s 7s model is one of the most significant analysis can be used as a tool to analyze the internal environment of Digi. This model compresses seven main elements which includes strategy‚ structure‚ systems‚ shared values‚ skills‚ style and staff. a) Shared Value Shared value which basically what the organization
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regulation of internal environment by animals: homoeostasis All living organisms have ideal environmental conditions for survival and reproduction. Animals have an internal environment as well as the external environment they are living in. If their internal environment deviates too much from the ideal they may experience reduced function or even die. Homoeostasis is the adapted ability of an organism to regulate its internal environment to deal with changes in the external environment. (Raven 1999)
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ProblemThe California Division of Citibank has introduced a new performance scorecard to highlight the importance of a diverse set of measures in achieving the strategic goals of the division. Among the new measures introduced was a customer satisfaction indicator. Unfortunately‚ James McGaran‚ the manager of the most important branch and who consistently delivers impressive financial results scored "below par" on customer satisfaction. Frits Seeger‚ President of Citibank California and Lisa Johnson‚
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SUMMARY Relevance of the subject. The environment of an organization — is a set of active subjects and forces with which the firm interacts to some extent. The internal environment of a firm will be examined in this work because the internal environment is an important factor of successful development of firm‚ especially in the conditions of the market relations. The purpose of this term paper is researching‚ studying of basic elements of the internal environment and their influence on results of economic
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enterprises. This report is to explore the internal and external environment in relation to the Apple. In addiction this report will offer logical recommendations on managing the external environment relevant to the Apple. The Scope of this report is the internal and external environment in relation to the Apple. Furthermore‚ the background information will be the internal and external environment have varied
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evaluation of performance of James McGaran‚ Branch Manager of Citibank in Los Angeles by his Area Manager‚ Lisa Johnson‚ and the discrepancies that crept in during the evaluation process. In the case‚ it can be seen how Lisa Johnson had failed to reflect some of the performances properly leading to a stalemate position in the performance evaluation of an efficient manager like James McGaran. James McGaran was a branch manager of Citibank in Los Angles and the branch he is handing is placed in one
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Q1: (a) INTERNAL FACTORS AFFECTING BUSINESS ENVIRONMENT: Companies must endure economic recessions‚ competing businesses stealing their market share and dips in their stock price. However‚ these external factors are not the only problems businesses face. Companies must deal with internal factors as well. Internal issues can create just as many problems as external ones. Sometimes‚ the two types of factors are linked. Employees : The caliber‚ attitude and work ethic of a company’s employees are
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Introduction This essay will analyse the organisation Subway’s internal and external environments and their impacts on this organisation. This will include a swot analysis on resources and capabilities which are a part of the internal environment and on customers‚ suppliers‚ competitors‚ pressure groups‚ economic‚ political‚ technological‚ natural environment and emerging trends in the external environment. “A SWOT Analysis is a useful technique for understanding your Strengths and Weaknesses‚ and
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customers. It provided the tools and channels for its customers to receive money efficiently and to make payment in a timely fashion. In 2000‚ intense competition and the dot com boom put pressure on Citibank and its competitors to transform their business in the new economy. In response to these challenges‚ Citibank made a serious push to deliver integrated solutions that would enable its corporate customers to conduct transactions on-line. Citibank’s e-business strategy – Connect‚ Transform and Extend –
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