CASE “Citibank: Performance Evaluation” Harvard Business School 9-198-048 rev: October 14‚ 1999 The Performance Scorecard: a strategic management tool Frits Seegers‚ President of Citibank California‚ is convinced that “in a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy”1. Fulfilling customers’ expectations is a critical issue for the long term business sustainability
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1204 Week 5 paper 9-25-13 The three basic strategies utilized by companies engaging in international business are the global strategy‚ the multi-domestic strategy‚ and the transnational strategy. The differences in these three strategies can be beneficial or detrimental to a company depending on its type of business‚ and these three strategies are evident when examining many well-known companies worldwide. A company pursuing a global strategy sacrifices responsiveness to local necessities
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should be designed to fit the business strategies and objectives” Dynamism is increasingly becoming a feature of the business environment‚ so what can businesses do to attain and sustain a competitive advantage? They need to set out clear goals and objectives and then ensure that all internal processes and activities are designed in a manner to attain these goals and objectives. Furthermore‚ some of these practices should be linked directly to their strategies. One such is Human resource management
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evaluation of performance of James McGaran‚ Branch Manager of Citibank in Los Angeles by his Area Manager‚ Lisa Johnson‚ and the discrepancies that crept in during the evaluation process. In the case‚ it can be seen how Lisa Johnson had failed to reflect some of the performances properly leading to a stalemate position in the performance evaluation of an efficient manager like James McGaran. James McGaran was a branch manager of Citibank in Los Angles and the branch he is handing is placed in one
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Citibank: Launching the Credit Card in Asia Pacific 45-720 Marketing Management Marc Brands Masatoshi Kaneko Oscar Lehmann Shu Yagi Juan Zatarain January 23‚ 2003 Executive Summary We recommend in the first phase to expand the credit card business into India‚ the Philippines‚ Taiwan and Thailand. These are fairly stable untapped markets. Our strategy is to focus generally on the high status groups in these markets. The cards should be issued in the local
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objectives of the case is that Citibank has aligned its new performance evaluation process to inculcate non financial measures in the performance evaluation and thereby highlighting the importance of diverse set of measures for evaluating performance it has been a year since the California division has introduced this change through a new performance scorecard and Citibank has to make sure that the change is communicated throughout the organisation. * The Citibank California division has to make
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of Production Research‚ Vol. 46‚ No. 23‚ 1 December 2008‚ 6627–6647 Strategy maps as improvement paths of enterprises M. BARAD*y and S. DRORz yDepartment of Industrial Engineering‚ Tel Aviv University‚ Ramat Aviv‚ Tel Aviv‚ Israel zDept. of Industrial Engineering and Management‚ Ort Braude College‚ Karmiel‚ Israel (Revision received December 2007) To locate and prioritize the improvement needs of an enterprise‚ a strategy map merging managerial principles of the BSC with quality principles
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The pricing strategy for a new product should be developed so that the desired impact on the market is achieved while the emergence of competition is discouraged. Two basic strategies that may be used in pricing a new product are skimming pricing and penetration pricing. Skimming Pricing Skimming pricing is the strategy of establishing a high initial price for a product with a view to “skimming the cream off the market” at the upper end of the demand curve. It is accompanied by heavy expenditure
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The Destination Marketing Strategies that Sabah Tourism has adopted in order to Promote Eco-Tourism in Sabah By: Nigel Koh Jia Nam Higher Diploma in International Hotel and Tourism Management Table of Contents List of figures 3 Chapter 1: Introduction 4 1.1 Background information 4 1.2 Rationale 5 1.3 Aim and Objectives 5 Chapter 2: Literature Review 7 2.1 The Definition of Destination Marketing 7 2.1.1 Destination Marketing 8 2.1
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article‚ the authors discuss the use of strategy maps to explain strategy to all people in the organization. If you were a military general on the march‚ you’d want your troops to have plenty of maps--detailed information about the mission they were on‚ the roads they would travel‚ the campaigns they would undertake‚ and the weapons at their disposal. The same holds true in business: a workforce needs clear and detailed information to execute a business strategy successfully. The authors have created
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