CASE “Citibank: Performance Evaluation” Harvard Business School 9-198-048 rev: October 14‚ 1999 The Performance Scorecard: a strategic management tool Frits Seegers‚ President of Citibank California‚ is convinced that “in a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy”1. Fulfilling customers’ expectations is a critical issue for the long term business sustainability
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LSC London London School of Commerce Degree Foundation Study Skills Influence of globalisation in Tanzania Students: Group A Lecturer: David Mwaura ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- -------------------------------------------------
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India and Tanzania are closely linked through diverse geographical‚ historical‚ cultural‚ political‚ economic‚ commercial and other ties. Geographically both are neighbours across Indian Ocean. Tanzania and India have traditionally enjoyed close‚ friendly and co-operative relations. From the 1960s to the 1980s the political relationship was driven largely by shared commitments to anti-colonialism‚ anti-racism‚ socialistic practices as well as desire for South Cooperation. Former President Julius
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customers in the market place. Therefore it is a must for company to satisfy their customers. Customers’ satisfaction is the key to the success of any company. James McGaran is the manager in the Financial District office at Citibank; locate in the Los Angeles area. “Citibank is a niche player and pride themselves on building a profitable franchise by providing relationship banking combined with a high level of service to its customer” (Harvard Business School. 1997‚ pg. 1). Mr. McGaran is an exceptional
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Ebonics Vs. Standard English For my paper‚ I chose the topic of Ebonics vs. Standard English. I chose this topic because when we read the different articles‚ Jones “What’s Wrong with Black English” and Delpit’s “No Kinda Sense”‚ they talked about the usage of both languages and how we should use them. That sparked my attention because some people don’t know when to turn off or turn on either language. Jones perspective was that we should continue with what we’re doing‚ which is insisting that
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TOPIC: CHINESE INVESTMENTS IN TANZANIA NAME OF AUTHOR: CHANJARIKA CLEMENT Table of Contents ABREVIATION ................................................................................................................................................ 3 1.0 INTRODUCTION ....................................................................................................................................... 4 2.0 METHODOLOGIES .............................................................
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STAY OF PROCEEDINGS PENDING ARBITRATION: DOES IT APPLY TO INSOLVENCY PROCEEDINGS? By Bwire B. Kuboja There are two main sources of law in Tanzania Mainland regulating stay of proceedings pending arbitration namely section 6 of the Arbitration Act and section 64 of the Civil Procedure Code Act read together with the Second Schedule to the Civil Procedure Code Act. Under section 6 of the Arbitration Act‚ a party to a submission against whom a proceeding connected to any matter agreed to be
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Citibank : Performance Evaluation “Performance management is about creating relationships and ensuring i l i hi d i effective communication Its about focusing on what organisations‚ managers and team members need to dt b dt succeed” - Robert Bacal Performance Management Why do even best of great strategies fail? A study of 275 professional portfolio managers reported that the ability to execute strategy was more important than the quality of the strategy itself (“Measures That Matter‚”
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A07-00-0022 Citibank—The Confia Acquisition in Mexico (A) This document has been made available for CasePlace.org. Introduction In August of 1998 Citibank-Mexico President Julio de Quesada was sitting in his office on the Paseo de la Reforma in Mexico City reminiscing about the wild ride that his organization had taken during the previous four years. From the depths of the “Tequila Crisis‚” when Mexico’s peso devalued by more than 100% at the end of 1994 to the final payment of $US 180 million
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1. Background Information 1.1 Geography The United Republic of Tanzania is located in the East of Africa bordering the Indian Ocean‚ between Kenya and Mozambique. It has borders with Burundi‚ the Democratic Republic of Congo‚ Malawi‚ Rwanda‚ Uganda and Zambia. Tanzania contains of 945‚087square kilometers‚ including the islands of Zanzibar‚ Mafia and Pemba. Thus it is about three times as big as Germany. Tanzania has a very special and unique landscape due to the Kilimanjaro‚ which is the highest
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