corporate information technology through the balanced scorecard Wim Van Grembergen Rik Van Bruggen UFSIA (University of Antwerp) Prinsstraat 13 B 2000 Antwerp Belgium Contents: Abstract Introduction The BSC method Evaluation of corporate information technology with the BSC Applying the IT balanced scorecard IT balanced scorecard practice Conclusion: efficiency and effectiveness References Biographies Abstract The balanced scorecard (BSC) is a recently developed strategic management
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Report 2010. Retrieved from http://afl.maori.nz/panui/publications.htm * Aotearoa Fisheries Ltd (2010). AFL Annual Report 2009. Retrieved from http://afl.maori.nz/panui/publications.htm * Kaplan‚ R.S. & Norton‚ D.P. (2001). Transforming the Balanced Scorecard from performance measurement to strategic management: part I. Accountings Horizons‚ Vol 15‚ (1)‚ 87-104 * Morris‚ M.‚ Schindehutte‚ M. & Allen‚ J. (2003). The entrepreneurs business model: towards a unified perspective. Journal of Business
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Executive Summary Canadian Air Transport Security Authority (CATSA) maintains 3 critical issues. These issues are processing inefficiency‚ lack of communication between the departments‚ and insufficient planning. Mark Duncan has been given the task to fix these critical issues. Mark plans to use business intelligence (BI) system to help with these critical issues. Ideally a BI system should help analyze data by department‚ record important information‚ and help forecast traffic for future periods
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as she moves forward with the ongoing merger of the Utah Opera and the Utah Symphony. A balanced scorecard has been provided for both organizations‚ and this document will include analysis of the strengths and weaknesses of each organization and recommendations that Ms. Ewers can take to address the weaknesses. Additionally‚ I will analyze the four aspects (including strengths and weaknesses) of the scorecards for each company and finally identify one highly probable issue that could arise during
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Under CEO‚ Jeffrey Immelt leadership and cultural integration GE is committed to achieving worldwide leadership in each of its businesses. To achieve that leadership‚ GE’s ongoing business strategy centers on five key growth initiatives: Technical Leadership; Services; Customer Focus; Growth Platforms; and Globalization. GE is committed to leadership in the "next generation" of technology. It’s well-positioned to drive growth for the future with technical excellence in each business by developing
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Within the business world‚ there are different theories of effective change implementation. The corporation this research focuses on is Duke University Children’s Hospital‚ which is highlighted in the textbook. The topic of the research paper will focus on the process of implementing change within the hospital. Implementing change within organizations is very relevant to this course. Not only is the course called Leading Organization Change‚ but the topics we have been focusing on revolve around
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Ehrenberg‚ Ronald G. and Robert S. Smith‚ Modern Labor Economics‚ Seventh Edition. (Reading‚ MA: Addison Wesley Longman‚ 2000). Kaplan‚ Robert S. and David P. Norton‚ "The Balanced Scorecard – Measures That Drive Performance‚" Harvard Business Review‚ January-February‚ 1992. Kaplan‚ Robert S. and David P. Norton‚ "Using the Balanced Scorecard as a Strategic Management System‚" Harvard Business Review‚ January-February‚ 1996. Kaplan‚ Robert S. and David P. Norton‚ The Strategy Focused Organization. (Boston:
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Business Research Method Job Motivation and Job Performance: An Exploratory Study in RHB Bank Lecturer: Dr.Mirza Manirajah Abdullah Prepared by Student Name: LEE LIAN SENG I/C NO: 710414-10-5663 RIVERBANK ACADEMY SDN BHD NO 3-3 & 5-3‚ JALAN PUSAT PERNIAGAAN 1‚ PUSAT PERNIAGAAN SG.JELOK‚ 43000 KAJANG SELANGOR TEL: 03-87375009 FAX: 03-87395418 WEBSITE: www.riverbankacademy.com.my EMAIL: info@riverbankacademy.com.my 1 CONTENTS DESCRIPTION PAGE Introduction To RHB Bank page
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retention may influence the profitability‚ it is important to look at the existing models that show a certain relationship between employee satisfaction and the profitability. The models like ‘The Service Profit Chain’ (Heskett at al‚ 1997)‚ ‘The Balanced Scorecard’ (Kaplan and Norton‚ 1996) and ‘The Gap Model’ (Zeithaml et al‚ 2006) discuss this matter as a long term investment that will lead in
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Mgt 591 Take Home Exam Question 1: Assigned Questions 1 – 3 Question 1- (#’s 1 -3) Improvement Initiative 1. 5P’s Strategic Leadership Model Originator -- Also web address or journal reference When? Source: Pryor‚ Mildred Golden & White‚ Chris J.‚ (1996). October 1996 Strategic Quality Management‚ Presentation to Texas Quality EXPO‚ ASQC‚ Dallas‚ Texas. Discuss -- What it is? How is it used? Name 1 organization that uses it. The 5P’s Strategic Leadership
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