com/0040-0912.htm Implementing service excellence in higher education Hina Khan Newcastle Business School‚ Northumbria University‚ Newcastle upon Tyne‚ UK‚ and Implementing service excellence in HE 769 Harry Matlay Birmingham City Business School‚ Birmingham City University‚ Birmingham‚ UK Abstract Purpose – The purpose of this paper is to provide a critical analysis of the importance of service excellence in higher education. Design/methodology/approach – The research upon which this paper
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Factors of the Number of Transferees in the High School Department of Mindanao Christian Foundation College and Seminary Chapter 1 THE PROBLEM AND REVIEW OF THE LITERATURE Introduction The word ‘transfer’ refers in moving from one school to another and the word ‘transition’ to refer to the move from one year to another within a school. Much moreattention has been given to cross-institutional transfer than to within-school transitionexperiences. However‚ teachers‚ policy makers and researchers
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Chapter I Customer Satisfaction of Mang Inasal - Walter Mart Real Branch Introduction Most anyone will agree that customer service is one of the most important parts of your company’s overall strategy to conducting business. Without customers you really don’t have a business. Every company either has or thinks it has good customer service. However‚ if certain steps are not taken to ensure this‚ the reality of their situation is often far worse than their current perceptions. Customer feedback
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PRE-EMPLOYMENT EXPECTATIONS OF HOTEL EMPLOYEES IN LUCENA CITY A Thesis Presented To The Department of Hotel and Restaurant Management --------------------------------------- In Partial Fulfillment of the Requirements for the Degree of Bachelor of Science in Hotel and Restaurant Management CERTIFICATE OF APPROVAL The thesis attached hereto entitled‚ “PRE-EMPLOYMENT EXPECTATIONS OF HOTEL EMPLOYEES IN LUCENA CITY” prepared and submitted by ______________________________________ in
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Background Medical records are kept in the interest of both the patient and clinician. Proper filing of patient ’s medical records ensures easy retrieval and contributes to decreased patient waiting time at the hospital and continuity of care. This paper reports on an intervention study to address the issue of misfiling and multiple patient folders in a health facility. Design Intervention study. Setting Municipal Hospital‚ Goaso‚ Asunafo North District‚ Brong Ahafo Region‚ Ghana.
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COMPUTER AND INFORMATION TECHNOLOGY Database Management System What is a Database? A collection of data or information about real-world entities such as objects or events. A collection of related records held over a period of time in a computer-readable form. A shared‚ integrated‚ computer structure that stores a collection of Data‚ that is raw facts of interest to the user. DBMS 2 Applications of Databases the preferred method of storage for large multiuser
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The Causes Why Teenagers Encounter Identity Crisis Particularly 2nd Year Students of College of Arts And Sciences of New Era University S.Y 2013-2014 Sam Geneveve A. Aguirre Dr. Marissa R. Operario New Era University ABSTRACT This research aimed to determine the Causes Why Teenagers Encounter Identity Crisis Particularly 2nd Year Students of College of Arts and Sciences of New Era University. My purpose is
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Euthyphro Philosophy A Concise Introduction – PHI 208 Euthyphro If everyone took the time to discuss holiness / piety (reverence for God)‚ there would always be many different interpretations or perceptions on what it really is and just how to determine that it is being done. The best philosophers in the world have engaged in many conversations about this subject for decades. Socrates has been one of many that discussed this subject. Socrates was a man that was accused of impiety and
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CHAPTER I THE PROBLEM AND ITS BACKGROUND Introduction Hygiene refers to the set of practices perceived by a community to be associated with the preservation of health and healthy living. Some regular hygienic practices may be considered good habits by a society while the neglect of hygiene can be considered disgusting‚ disrespectful or even threatening. Sanitation is the hygienic means of promoting health through prevention of human contact with the hazards of wastes. Hazards can be either
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argument that if an omnibenevolent and omnipotent God were to exist‚ he would not condone the apparent suffering and evil that takes place. This argument was first proposed by the Greek philosopher Epicurus who devised: “Is God willing to prevent evil‚ but not able? Then he is not omnipotent. Is he able‚ but not willing? Then he is malevolent. Is he both able and willing? Then whence cometh evil? Is he neither able nor willing? Then why call him God?” One explanation for this is that the evil
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