1. Customer Service Encounter 1.1 Service Encounter I went to an OPPO outlet to get several phone covers of different phone models. When I entered the store‚ I was approached immediately by a staff with a smile. She inquired if I needed help with anything. I told her the models of the phone covers I need while maintaining eye contact with me. She then took the covers and passed it to me promptly. I went home after the purchase and realised I got the wrong phone case of one phone model. I went back
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Northern Virgina Family Service (NVFS) is a nonprofit organization providing social services to individuals and families in need. The organization has a history of community service and was originally founded in Alexandria‚ Virginia in 1924. From the simple beginnings of providing food‚ coats for children‚ and coal for heating‚ NVFS has grown into an organization with 15 locations in Arlington‚ Fairfax‚ Loudoun‚ and Prince William Counties‚ and in the city of Alexandria. Commensurate with the
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To: All Human Service Workers From: Date: Subject: Tarasoff vs. Regents of the University of California The ruling in the case of Tarasoff vs. Regents of the University of California‚ states we must alert those who may come into contact with danger. We have a duty to protect others and must follow the ethical codes if possible. Our ethical decision making must protect the client as well as others who may be in potential danger. Ethical Decision Making Human service professionals must
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Retail is the sale of goods and services from individuals or businesses to the end-user. Retailers are part of an integrated system called the supply chain. A retailer purchases goods or products in large quantities from manufacturers directly or through a wholesale‚ and then sells smaller quantities to the consumer for a profit. Retailing can be done in either fixed locations like stores or markets‚ door-to-door or by delivery. Retailing includes subordinated services‚ such as delivery. Retail marketing
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this information on Dillard’s website in the non-selling location directory.(F-3) B. The fiscal year for Dillard’s ends on the last Saturday of January. This information was found in the 2010 annual report.(F3) C. The types of products and services that it sells are retail clothing and merchandise. I found this information on the company website. D. The next annual stockholder’s meeting is on the 3rd Saturday of May. So may 19th‚ 2012 at the corporate headquarters in Little Rock‚ Arkansas
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is the marketing impact of a well-designed service guarantee? A well-designed service guarantee can bring a positive marketing impact. Obviously‚ it can increase current customer’s satisfaction and build a long-term relationship with them. It also can attract new potential customers with a good name in the special field or industry. Evaluate the design of Accellion’s guarantee shown in Exhibit 1. How effective will it be in communicating service excellence to potential and current customers
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In a recent Information Management lecture we went through the case of iPremier (read the full case) which is a popular case study from Harvard Business School. It was a made up case but the recent high profile hacking stories (such as Gawker) show that companies are not taking security seriously. The background is that iPremier suffered a DOS attack in the middle of the night which caused chaos in the company. After an hour the attack stopped and the company went back to business as normal. Two
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Authorized Repair Service Centers Project Team A University of Phoenix Certification/Re-certification of Authorized Repair Service Centers Background and Statement of Need ESAB Welding & Cutting Products has developed and manufactured welding and cutting products for more than 100 years. The facility in Florence‚ SC manufactures and supports equipment sold throughout the U.S. The support of the manual plasma and welding equipment is handled by our on-site service center and over
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Summary Ceremonial practices around death are leaving a growing segment of the population feeling poorly served. This plan outlines the strategy by which the Heavenly Hands Funeral Services will define and dominate a new category of funeral provider in the country. Establishment of the Heavenly Hands Funeral Services will provide the country with a way for people to celebrate the life of the individual when it ends and for the living to gather social support to bring closure and move ahead with
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University Tony’s Case Tony‚ 2nd grade‚ has been referred for Special Education Services because he appears to have difficulties with visual tasks‚ holds his book close to his face‚ uses his finger as a guide when reading and appears to be clumsy. He trips over and bumps into things and walks hesitantly. Before Tony is eligible Special Education Services‚ there are pre-referral strategies that need to be conducted to see if Tony even qualifies for service and if so which ones. The pre-referral
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