the best form of service that an individual or a group of volunteers can perform is community service. Generally community service is the thoughtful practices of people in order to better their environment and society. Actions such as helping the homeless‚ cleaning up after vandalized walls‚ providing food for the less fortunate‚ educating children with learning disabilities‚ recycling‚ and helping the aged are all forms of performing community service. A successful community service involves the best
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Origin of Service Tax: Dr. Manmohan Singh‚ the then Union Finance Minister‚ in his Budget speech for the year 1994-95 introduced the new concept of Service Tax and stated that ’’ There is no sound reason for exempting services from taxation‚ therefore‚ I propose to make a modest effort in this direction by imposing a tax on services of telephones‚ non-life insurance and stock brokers.’’ Service Tax has been introduced in order to explore new avenues for taxation and to bring more people into the
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Service Recovery: Online Shopping Mall in Korea Loyal customers are a vital asset of service companies. The most effective way to ensure repeat customers is to provide a product and service that meets or exceeds that customer’s expectations every time. Although this fact is important‚ effective application of recovery strategies may enable service mangers to maintain or even increase loyalty. Generally‚ good service recovery not only turns angry and frustrated customers into loyal ones‚ but it
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety of
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FOOD SERVICE CUSTOMER SATISFACTION AND SERVICE STRATEGIES A Research Paper Presented to The Faculty of English Department College of Hospitality and Institutional Management Our Lady of Fatima University-Antipolo Antipolo‚ Rizal In Partial Fulfillment of the Requirements for the Course Hotel and Restaurant Management Villanueva‚ Jean Postrero‚ Rica Nava‚ Juan Francis Cas‚ Byrne Ran Navaja‚ Ireneaus March 2015 Chapter I INTRODUCTION A. Background of the Study During the
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what I have learned from the units dealing with: Diversity‚ Customer Behavior‚ Customer Loyalty‚ and Exceptional Service: I have learned that customer comments‚ good or bad should always be taken into consideration‚ addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship Building and Solving
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ambitions with my manager‚ she offered me an interview‚ then a training in ticketing. I was successful and she offered me a maternity cover position on revenue. 2. Provide an example when you have made a sale through the delivery of exemplary customer service. Answer Engaged in a conversation with a passenger who was buying a single ticket on board I found out that he returns within a month so I advised him that is cheaper to buy a return. He din’t buy only the return‚ he was so happy with the idea of
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intend to be successful need to design products‚ services and product/ service bundles to meet customer needs. How can they do this and how can they ensure that the organisation’s plans achieve quality‚ time and cost specifications agreed with customers? What data and records might be drawn upon to make plans intended to meet customer needs? Organisations that use market research to gather feedback from consumers regarding product design and product/ service bundles tend to be more successful that those
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Appendix 2 SERVICE QUALITY QUESTIONNAIRE This is a questionnaire intended for disabled students of a Higher Education institution: University The questionnaire comprises three parts (A to C). Part A - a single question on your level of satisfaction with the overall services Part B - a set of 26 statements on your assessment of the quality of services delivered within your university‚ compared with the service level of an excellent university Part C - four questions: one on overall
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Customer Service Questionnaire (step 5 of 6) Screening Questions | Instructions This questionnaire has been designed to help us to understand whether the role of customer assistant is right for you‚ as well as help you to understand more about what it might be like to work for Tesco. Based on actual experiences of Tesco customer assistants‚ each question describes a situation that you might find yourself in while at work. You should imagine yourself as a customer assistant in each situation
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