03 Customer expectations of service L EARNING O BJECTIVES This chapter’s objectives are to: 1 Recognize that customers hold different types of expectations for service performance. 2 Discuss the sources of customer expectations of service‚ including those that are controllable and uncontrollable by marketers. 3 Acknowledge that the types and sources of expectations are similar for end consumers and business customers‚ for pure service and product-related service‚ for experienced customers and
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Thoreau’s "Civil Disobedience" Major Themes Civil Government and Higher Law. In Civil Disobedience‚ Thoreau’s basic premise is that a higher law than civil law demands the obedience of the individual. Human law and government are subordinate. In cases where the two are at odds with one another‚ the individual must follow his conscience and‚ if necessary‚ disregard human law. Thoreau prepared his lecture and essay on resistance to civil government in response to a specific eventthe Mexican War
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Mexican-American War wrote “On the Duty of Civil Disobedience”‚ where he states that civil disobedience is the deliberate defiance of a law to in order to change government policy or enact social reform. Civil disobedience was a major proponent in the women’s suffrage movement‚ Mohandas Gandhi’s campaign for independence in India‚ the civil rights movement in the USA‚ and the abolition of apartheid in South Africa. However there is a school of thought that sees civil disobedience as a major problem due
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Engineering Disaster Civil Engineers build significant structures that can last more than a century‚ some of these structures such as Burj Khalifa‚ pyramids and evil towers in France can be considered as landmarks‚ because of its history and its beauty of design. Civil Engineers study the four factors of building structures to determine which tools and materials they will use in order to build permanent structures. Although engineers studying the factors and take the determination‚ there is some
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Gandhi‚ Martin Luther King Junior‚ Rosa Parks‚ Cesar Chavez. Each of these people were leaders and role models to different civil rights movements. However‚ they all share similar views on how society should react to oppression. The motive behind each and every protest in American History is civil disobedience‚ an idea thought up by Thoreau while he spent the night in jail‚ due to tax evasion. He believed “that government is best which governs least.”1 His revolutionary idea weaved its way into the
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Are Thoreau’s Ideas About “Civil Disobedience” Outdated Today? “Civil disobedience” is an intentional and non-violent disobedience of law by an individual who believes that a certain law is unjust and who is willing to accept the penalty for breaking that law to bring about change and public awareness. When Henry David Thoreau wrote “On The Duty of Civil Disobedience” in 1849‚ he advocated that democracy in America could only be improved by individual activism and civil disobedience to unjust laws
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The Problem is Civil Obedience (Howard Zinn) The world has been through drastic changes overtime. In Zinn’s article‚ he discusses how people obey the law. Civil disobedience is the active‚ professed refusal to obey certain laws‚ demands‚ or commands of a government‚ or of an occupying international power‚ as a form of peaceful protest. He states that the problem is not civil disobedience‚ but it is civil obedience.1 Zinn includes how not only is this happening today‚ but civil obedience has been
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A Civil Action The movie A Civil Action is focused on describing and explaining what really goes on in a court of law. The case the movie deals with is a small firm going after a national corporation in order to get them to apologize for what they did to the city’s water. It is believed that the company would dump harmful waste such as trichloroethylene into the back of their site where the company was located into a small running river. However‚ the river was connected to the city’s water wells
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of civil disobedience‚ in which one protests laws by refusing to obey them. As with other lawbreaking‚ such actions can harm a nation‚ but this is not always the case. When it is performed properly‚ civil disobedience can‚ as in certain specific cases‚ help to bring about benefits to society through efficient law reform. To find out what proper civil disobedience is‚ one only needs to look as far as the reformer Martin Luther King Jr. In a letter he wrote‚ this man specifically defined civil disobedience
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Civil or Uncivil Disobedience Essay Civil and uncivil disobedience are two methods that people approach to solve problems. Civil disobedience is when people use a peaceful form of political protest. Uncivil disobedience is when people pursue violent means to achieve a movement or goal. Civil disobedience is a more effective act rather than an uncivil act because it allows more people to join and it wouldn’t cause severe problems. Civil disobedience would allow children to be a part of the
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