DICHOTOMY OF CIVIL SERVICE/SERVANT AND PUBLIC SERVICE/SERVANT PHILIP AFETI KORTO- SENIOR HEALTH SERVICES ADMINISTRATOR DANGME EAST DISTRICT HOSPITAL‚ ADA-GHANA It is almost totally impossible for most people in Ghana to differentiate between the Civil Service and other Public Services when confronted with the issue. To a very large extent‚ their inability to do so is justifiable as the words public and civil are synonymous. Both words are also identical with the words social‚ national‚ communal
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achieve international growth be it service or manufacturing sector. There are many routes for expansion such as‚ Greenfield investment‚ Joint venture‚ Mergers and acquisitions‚ sales or marketing alliances (The Economist‚ 2007). There will be many obstacles to achieve this. Services are an important part of global economy and this is increasing. While most of the international business strategies and theories which are good for manufacturing sector could be used for service firms but there are critical
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ENVIRONMENTAL ISSUES 1. Nuclear power must be unfavorable because the waster from nuclear reactions is highly fatal to life and unfriendly to the environment. 1. anything that has ill-effects on the ecosystem must be prohibited 2. waste from nuclear reactors can be disposed safely and efficiently 3. nuclear scientist have not exerted enough effort to control and dispose the waste from radius safely 4. measures taken to control and dispose of waste from nuclear reactors have been fruitless 5. today
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Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
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A Review on Application of Performance-Based Management: A Case of Nepalese Civil Service Reform By Bharat Raj Gautam1 1Parliament Secretariat‚ Kathmandu‚ Nepal Various reform agendas were applied in Nepalese civil service to improve performance of the employees and organizations. Performance-Based Management (PBM) was introduced in 1990‚ with the aim to linking the financial incentives with the employees’ performance. The main objective of the article is to examine and analyze application of
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Civil Engineering Q1: Tell me something about yourself / what do you think are your special qualifications for this subject? I am a person who is always willing to accept challenges and I look for solutions from information or through my observations. However‚ I seldom work out solutions theoretically. On the other hand‚ I prefer illustrating my thoughts tangibly. For instance‚ I had tried to build a bridge which was made by papers in a competition organized by my own school. Also‚ I had joined
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Assignment on SERVICE FAILURE AND SERVICE RECOVERY Few months back my experience with ICICI bank helped me identify with these concepts. Service failure can occur on multiple dimensions. A core service failure occurs when a customer is not able to avail the service one has paid for. A service encounter failure occurs when customer interaction with employees of a firm leave the customer feeling negative about the firm. I experienced the first type of service failure. In March 2010‚ while
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adequate service The level of service quality a customer is willing to accept. aftermarketing Marketing technique that emphasizes marketing after the initial sale has been made. after-sales surveys A type of satisfaction survey that addresses customer satisfaction while the service encounter is still fresh in the customer’s mind. ambient conditions The distinctive atmosphere of the service setting that
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An Assignment on Service Failure and Service Recovery 28th August‚ 2011 A Service is an experience that a consumer derives at the time of its purchase. It is largely tangible and cannot be owned. Moreover‚ it is the outcome of being in contact (whether it is low-contact‚ hybrid or high-contact) with the service provider. Considering this‚ it is but natural that errors and failures occur. What differentiates one service provider and experience from the other is the way the error is corrected
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Is Civil Servant an Ideal Job? In the past several years‚ civil servant has been considered as one of the most ideal job. A large amount of people take part in the Civil Servant Exam looking forward to become a civil servant inspire of the all the obstacles. As for me‚ I am not so fond of being a civil servant. To begin with‚ we can get a guaranteed job to make a promising living rather than confining ourselves to be a civil servant. There is no doubt that being a civil servant can provide
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