techniques work today? Are there leaders that invoke the same ideals? 2. For Gandhi‚ the concept of civil disobedience was extremely important. In what ways is it more powerful than guns? What are it’s drawbacks‚ that is‚ in what types of situations is it not appropriate? 3. Early on‚ Gandhi did support the British war effort. Is this inconsistent with the concept of nonviolent civil disobedience? Why or why not? 4. Gandhi said‚ “English factories make the clothes that make our poverty
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Service-quality dimensions Although there is general agreement that service quality has many dimensions (Gro¨nroos‚ 1982‚ 1990; Berry et al.‚ 1985; Parasuraman et al.‚ 1985)‚ there is no consensus on the exact nature and content of these dimensions (Brady and Cronin‚ 2001). Lehtinen and Lehtinen (1982) defined service quality in terms of physical quality‚ interactive quality‚ and corporate (image) quality. Physical quality relates to the tangible aspects of a service. Interactive quality refers
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how customer service within British Airways is monitored & evaluated British Airways would monitor their customer service through a number of ways. One example of how they would monitor customer service is through the use of informal customer feedback. This means that they would gather information through informal conversation‚ where the customer is left to express their opinions more comfortably and honestly. British Airways would value the customer’s opinion and use this information to
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CHAPTER I Introduction Customer service is the provision of service to customers before‚ during and after a purchase. It is a series of activities designed to improve the level of customer satisfaction – that is‚ the feeling that a product or service has met the customer expectation. The significance of customer service may vary by product or service‚ business and customer. Online systems range from simple to complex. A simple online service may be as basic as providing information to researchers
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Justin Pizzimenti Mr. Krais Hnrs. Civil‚ Criminal‚ and Constitutional Law 30 April 2012 A Civil Action Essay The legal thriller A Civil Action‚ starring John Travolta and Robert Duval‚ chronicles the story of personal injury attorney Jan Schlichtmann as he brings to trial a case involving the dumping of toxic waste by two large companies that allegedly results in the contamination of well water and the death of several children from leukemia in Woburn‚ Massachusetts. Based on a true story‚ the
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Civil Disobedience Our nation’s laws have been formed based on civil disobedience. The idea of disobeying laws is what leads to progress being made in our country. When a community of people demonstrate peaceful disobedience‚ it makes the community aware that an unfair or unjust law may need attention. For example‚ women would have never earned the right to vote‚ and the 19th amendment would have never been passed if women had not peacefully protested. Women marched and would hold up signs in
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1. A233 parts Weekly demand=32‚LT=1 week‚Price=$18/unit‚Ordering cost=$16/unit Demand per year=32x52=1664 *D=demand‚Q=quantity‚Oc=Ordering cost‚P=Price. EOQ=>Ordering cost= Carrying cost=>(D/Q) x Oc=(Q/2) x P x 23%=>1664/Qx16=(Q/2) x 18 x 23%=>114 A) When Q=EOQ=114‚ Ordering cost=1664/114x16=$233.54 Carrying cost=(114/2) x18 x23%=$235.98 Therefore total cost= Ordering cost + Carrying cost=234+236=$469.52 B) When Q= 64‚ Ordering cost = 1664/64x16=$416 Carrying cost
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7/14/13 English Civil War - Wikipedia‚ the free encyclopedia English Civil War From Wikipedia‚ the free encyclopedia The English Civil War (1642–1651) was a series of armed conflicts and political problems between Parliamentarians (Roundheads) and Royalists (Cavaliers). The first (1642–46) and second (1648–49) civil wars pitted the supporters of King Charles I against the supporters of the Long Parliament‚ while the third war (1649–51) saw fighting between supporters of King Charles II
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What is a customer service culture? If you look at companies lauded for their superior customer service‚ you almost always find that those companies create a culture that supports excellence in customer service. It ’s not that they simply train their employees in customer service skills. What they do is ensure that customer service is interwoven into everything the company does. Customer service excellence simply becomes the way things are done around here. In fact‚ the way things are done around
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Approach to Service The service sector of the economy is growing in size but shrinking in quality. So say a lot of people. Purveyors of service‚ for their part‚ think that they and their problems are fundamentally different from other businesses and their problems. They feel that service is people-intensive‚ while the rest of the economy is capital-intensive. But these distinctions are largely spurious. There are no such things as service industries. There are only industries whose service components
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