Factsheet Complaints handling November 2007 Need more information? Call Consumer Affairs Victoria on 1300 55 81 81. Quick tip Successful businesses work hard to keep their customers satisfied. Although prevention is better than cure‚ it is almost inevitable that at some stage you will receive a customer complaint. Don’t presume a customer complaint is a negative experience because‚ if handled well‚ it can be a valuable learning tool. An effective complaints handling system needs someone
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Snake Handling By: Codey Salls Snake handling is a religious ritual in a small number of Pentecostal churches in the U.S.‚ usually characterized as rural and part of the Holiness movement. The practice began in the early 20th century in Appalachia‚ spreading to mostly coal mining towns. The practice plays only a small part of the church service of churches that practice snake handling. Most religious snake handlers are still found in the Appalachian Mountains of the southeastern United States‚
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Lewis and Clark Reloaded Case Study Directions: Go to this website: http://www.sciencecases.org/bicycle_ride/bicycle_ride.asp Complete the Answers to Parts I‚ II‚ and III Part I 1. What body systems are primarily affected and what physiological changes would you expect Joe and Frank to experience during such rigorous exercise? 1. The body systems that are primarily affected are the respiratory‚ circulatory‚ cardiovascular‚ and muscular systems. The changes that they would probably experience
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Storage & Food Handling . Food safety is a scientific discipline describing handling‚ preparation‚ and storage of food in ways that prevent food-borne illness . Diagram1. Food Safety Diagram2. Food Storage and Temperature Diagram4. Food Storage Diagram3. Temperature and Bacteria Cooling Foods Safely One of the leading causes of food-borne illness is improperly cooled food. Cooked foods that are to be stored need to be cooled to below 41°F/5°C as quickly as possible. This
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QUESTION- ( 1.1 ) Identify legislations and codes of practice that relate to handling information in health and social care ANSWER In order to answer the question above I am going to explain the meaning of Legislations: Definition of the word Legislations. Noun 1) An officially elected or otherwise selected body of people vested with the responsibility and power to make laws for a political unit‚ such as a state or nation 2) The process of making or enacting laws: it will require legislation
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HSC 2028 Outcome 1 The learner can: Outline the anatomy and physiology of the human body in relation to the importance of correct moving and positioning of individuals The anatomy which is the physical structure of the body and the physiology which is the normal functions of the body help us to move our limbs. Muscles work like leavers and this allow the bones at a joint to work like hinges. When moving someone it is important to remember that the muscles can only move the joint as far as
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COMPLAINT HANDLING Complaints 1. What causes people to complain? Why they don’t complain? Why do complaints occur? Complaints occur due to: - ← Delay ← Bad product ← Bad service ← Wrong/Incomplete Information ← A promise that is not kept 2. Why complaints need to be handled? ← Increase brand loyalty ← Improve on quality ← To gain an edge over the competitor ← To retain customers ← To stop unsatisfied customer from spreading bad word of mouth ← To strengthen the buyer-seller
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I do believe that the proposal should be accepted. The reason being the Clark project has a positive NPV. The net present value method offsets the present value of an investment’s cash inflows against the present value of the cash outflows. If the present value of cash inflows exceeds the present value of cash outflows‚ then it clears the minimum cost of capital and is deemed to be a suitable undertaking. On the other hand‚ if the present value of cash inflows is less than the present value of cash
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The Lewis and Clark expedition ignited a period of expansion for the US. The enormous amount of new discoveries of all the new plant and animal species gave the United States a monopoly over certain products only found in the west. Ideas knowledge learned from the Indians influenced western medicine and helped shape diverse lifestyles‚ which provided the West with a much-needed break from the archaic ways of British living. The new geography discovered on the journey coaxed others to follow the expedition’s
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good practice in handling information in health and social care settings Outcome 1 Understand requirements for handling information in health and social care settings identify legislation and codes of practice that relate to handling information in health and social care • data protection act 1998 • freedom of information act 2000 • human rights act 1998 • Caldicott Principles Summarise the main points of legal requirements and codes of practice for handling information in health
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