LEVEL 3 DIPLOMA IN BUSINESS & ADMINISTRATION Unit 328 – Deliver‚ monitor and evaluate customer service to internal customers - Knowledge Questions 1. Understand the meaning of internal customer 1.1 Describe what is meant by internal customer Internal customers are people within your own organisation such as employers or colleagues who you provide a service for‚ e.g. 2. Know the types of products and services relevant to internal customers 2.1 Describe the products and services offered
Premium Customer Customer service Meaning of life
these extracts from Richard II and Macbeth. In the scene from Richard II‚ Act 3 Scene 2‚ Richard is informed of the deaths of Bushy‚ Green and the Earl of Wiltshire‚ whereupon he begins a monologue discussing death. In the scene from Macbeth‚ Act 5 Scene 5‚ Macbeth is informed by a messenger about the movement of the army from the Birnam Woods‚ which he responds to with anger towards the messenger‚ before having an internal battle about what to do‚ and what to believe. One of the ways the two kings
Premium Hamlet Characters in Hamlet Poetry
writer present conflict in the text you have studied (ACT 3 SCENE 5) The tragedy of ’Romeo and Juliet’ is one of Shakespeare’s most famous plays. It was written in the late 16th century. The contemporary society is reflected throughout the text; one in which men rule and women are viewed as possessions. Romeo and Juliet is a play driven through by enmity and conflicts throught Act 3 scenes 5. The play emphasizes a struggle between two or more things. Although the play shows the conflict between the
Premium Marriage Romeo and Juliet Characters in Romeo and Juliet
Introduction This report aims to investigate the role Internal Auditors (IA) plays in certain aspects of corporate governance. The report also aims to investigate what is considered as good corporate governance. “Corporate governance is the system by which companies are directed and controlled. It deals largely with the relationship between the constituent parts of a company - the directors‚ the board (and its sub-committees) and the shareholders” (Berr‚ 2008) Corporate governance is necessary
Premium Auditing Internal audit Corporate governance
What is internal control and why is it important The American Institute of Accountants first defined the term internal control in 1949‚ followed by further clarifications in 1958 and 1972. In 1977 publicly held companies came under legislation to adequately implement controls to protect their financial information. A report by the Committee of Sponsoring Organizations in 1992 and the Sarbanes-Oxley Act of 2002 are more recent documents defining internal controls.( Bishop‚ 1991‚p.117-123; Colbert
Premium Internal control
FNSACC50A Implement & Maintain Internal Control Procedures ASSIGNMENT 1. Who is ultimately responsible for the corporate governance of an organisation? The Board of Directors 2. Who else plays a part in corporate governance? Shareholders‚ auditors and other stakeholders. 3. Who are the stakeholders? A person‚ group or organisation that has interest or concern in an organisation. 4. List the corporate governance requirements a company needs to adhere to: The company has an adequate
Premium Internal control Internal audit Auditing
Exploring Internal Stickiness: Impediments to the Transfer of Best Practice Within The Firm. The author wants to highlight problems with transfer of internal knowledge within firms and also disagree to previous beliefs of the cause for the lack of transfer‚ blaming knowledge related factors as the cause for this “internal stickiness”. The ability to transfer best practices internally is critical for companies to get a competitive advantage. The author analyzes “internal stickiness” of knowledge
Premium Best practice Motivation Process modeling
relationship is called communication (Duncan and Moriarty‚ 1998). This means that each individual is related to one another due to communication (Sanford‚ Hunt & Bracey‚ 1976). In organization perspective‚ communication is defined as communicative acts that constitute the action and works of organizing‚ coordinating‚ informing‚ arranging and subordinating (Cooren‚ 1999; Schwartzman‚ 1989) that plays an important role in determining the failure or accomplishment of any organization as a whole (Orpen
Premium Organizational communication Organization Change management
Case Study 2 – Internal Control TO: LJB Company President FROM: Andrea Johnson DATE: February 8‚ 2013 SUBJECT: Internal Control It is with great pleasure that we can provide you information and advisement on internal controls that will assist LJB Company with going public. We understand that you have communicated your concerns and expect that this report will assist you with deriving conclusions. This report will: 1. Inform you of any new internal control requirements in reference to
Premium Internal control Sarbanes–Oxley Act Audit
THE INTERNAL ASSESSMENT OUTLINE | The Nature of an Internal Audit | | Integrating Strategy and Culture | | Management | | Marketing | | Finance/Accounting | | Production/Operations | | Research and Development | | Management Information Systems | | The Internal Factor Evaluation (IFE) Matrix | OBJECTIVES After studying this paper‚ you should be able to do the following: 1. | Describe how to perform an internal strategic-management audit. | 2. | Discuss
Premium Financial ratio Management Marketing