CLEANING SUPPORT TECHNIQUES Team 9.2.3 EHL’s Honour Code: As a student at the Ecole Hôtelière de Lausanne‚ I uphold and defend academic integrity‚ academic rigor and academic liberty as core values of higher learning. I attest‚ on my word of honor‚ that work submitted in my name is my own work‚ and that any ideas or materials used in support of this work which are not originally my own are cited and referenced accordingly BINGGELI Vanessa DANG Yung GOUVEA Priscila KRAMER Toby ORLANDO Giulia SCHNYDER
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SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING SERVICE) Kalyan Malla Bachelor’s Thesis May 2012 Degree Programme in Facility Management To0urism‚ Catering and Domestic Services DESCRIPTION Author(s) MALLA‚ Kalyan Type of publication Bachelor´s Thesis Pages 57 Confidential ( ) Until Date 07.05.2012 Language English Permission for web publication (X) Title SERVICE QUALITY AND CUSTOMER SATISFACTION AT ISS FACILTIY SERVICE COMPANY (CLEANING SERVICE) Degree Programme Degree Programme
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“[Dry cleaning] cleans all sorts of....fabrics...in such a manner that nobody would ever think they had been wetted...it neither changes nor alters color‚ but it takes the dirt‚ oil‚ and grease out of silks‚ cotton‚ and wool assisted by labor.” History And an Overview In “Dry Cleaning‚ Part 1. The Process and History: From Starch to Finish‚” author Eugene Garfield noted the early history of dry cleaning. It has been studied that the Mycenaean civilization‚ which was in existence from 1600 - 1100
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Housekeeping‚ the tragic story of two sisters‚ Ruthie and Lucille‚ struggling through their teenage years as they experience turmoil within their family. Through the story the girls bond stretches and eventually snaps but they both arrive at the same moral and thematic conclusion. Due to differences in beliefs and personality they make different decisions and this leads to a sudden separation. The book Housekeeping by Marilynne Robinson shows that if your problems seem too big too handle it’s okay
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SISTEM CLEANING IN PLACE (CIP) Sistem CIP (Cleaning In Place) terdiri dari peralatan‚ pipa-pipa‚ dan sistem otomatis yang mengatur sirkulasi dari proses pembersihan dan sanitasi melalui pipa-pipa dan peralatan pengolahan pangan yang dijadikan target. Sistem CIP dirancang dan dioperasikan agar dapat melakukan pembersihan terhadap peralatan dan pipa-pipa sehingga sesuai dengan standar yang dikehendaki tanpa harus melakukan pembongkaran dan perakitan kembali pada pipa-pipa atau peralatan tersebut
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a travel agent is to avoid having to do all the research and planning yourself. Agents must be leaders and be able to take charge over all arrangements in order to bring clients’ dream vacations to fruition. 2. Computer Literacy * Helpful travel information is acquired by computer and travel publications—from weather conditions to travel documents‚ money exchange rates‚ local customs and popular tourist attractions. Proficient computer skills are a must. In particular‚ agents must skillfully
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Marilynne Robinson’s novel Housekeeping‚ published in 1980‚ challenges the role that women play in society. It tells the story of three young women in a small town‚ searching for who they are‚ and a place to call home. This novel possesses many themes‚ one of which being freedom. Marilynne Robinson’s Housekeeping conveys the idea that freedom is attained by breaking away from society‚ through the symbolism of the crossing of the railroad bridge at the end of the novel. The main characters‚ Ruth
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Agent Ruby is an interactive program‚ which would collect information from users around the world‚ developing and functioning as a result of human input. I choose this artwork because it caught my attention to talk to a computer program. Before I started finding information about the artist who made this artwork‚ I wanted to interact with Agent Ruby to see how it really feels to talk and express myself to something that is not a human being. There are moments in life that you just need a break‚ to
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Nurse as a change agent “You must be the change you wish to see in the world.” - Mahatma Ghandi Overview The theoretical foundations of change theory are robust: several theories now exist‚ many coming from the disciplines of sociology‚ psychology‚ education‚ and organizational management. Kurt Lewin (1890 – 1947) has been acknowledged as the “father of social change theories” and presents a simple yet powerful model to begin the study of change theory and processes. He is also lauded as the
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1. How can Lafarge-Aget differentiate its position in the eyes of customers? Aget is operating in a commodity market. Is only way to avoid price wars and to gain more market share is by differentiating themselfs from the other suppliers by providing there customers additional value. Aget should invest in establishing a customer – supplier relationship. This relationship should address the following issues: * More frequent written/electronic communication – lower acquisition costs for firms
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