HCL TECHNOLOGIES In 2011‚ HCLT ERS (Engineering and R&D Services)‚ a division of HCL Technologies‚ a global IT services corporation headquartered in New Delhi‚ India‚ had to devise next year ’s plan for the Engineering Out Of The Box (EOOTB) business concept that it had initiated in 2009‚ which transformed the division ’s ability to create "16 productized solutions" and to engage new and old customers in new revenue services. The productized solutions were heavily reliant upon IT platform-based
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Assignment : Information Systems Devneeta Law Bhusan 77114000456 Question 1: ! 1. Rajat‚ a young entrepreneur is planning to invest in a new chain of restaurants. In his opinion‚ keeping customers happy‚ not only by providing good food‚ but also excellent service is the key to staying competitive. ! a) Explain in your own words‚ how customer relationship management is proving to be a successful tool for organisations to retain and attract new customers. b) Suggest different ideas
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Cisco Meraki products are leader in cloud-managed and cloud-based solutions in the last decade. They provide a high level of security with the two-factor authentication method as well as out-of-band architecture (with HIPAA/PCI compliant). Besides‚ Cisco Meraki devices are trustworthy in terms of the reliability (99.99% on SLA) and the implemented Available Redundant Architecture. The various security tools to prevent from unusual outsider activities and security assurance regarding backup and storage
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HP Service Anywhere Summary On Monday‚ Oct 25‚ Hewlett Packard released a new cloud based service desk solution which is entitled “HP Service Anywhere”. It has a new approach to service desk management including social media collaboration tools. "We are bringing a new product to market‚ a SaaS product that is very modern‚ very easy to use‚" said Manoj Raisinghani‚ Director‚ Cloud Automation Software and SaaS‚ HP Software. "We already have an on-premise service management product -- Service Manager
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Directory Identity and account management service in the cloud to allow Single sign-on access to all SaaS cloud applications. Multi-Factor Authentica-tion An extra layer of authentication for the security of resources by two-step verification. The combination of any two or more veri-fication methods (password‚ biometrics‚ trusted device). 2.10 Developer Tools Table 5. Services for Developers Service Description Visual Studio Team Ser-vices Cloud-enabled collaboration tools which work with integrated
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Case study Panasonic Information Systems uses converged storage to support cloud services HP 3PAR utility storage makes a reliable‚ flexible contribution to Nextructure solution Industry IT Objective Integrate disparate systems into a converged infrastructure in order to reduce operational load and meet business needs Approach Investigated server and storage systems that could maintain server quality equal to that of a mainframe IT matters • Uses virtual storage pools for rapid
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Manufacturer to Reduce IT Costs by $2.5 Million with Hybrid Cloud Storage Overview Customer: Textron Customer Website: www.textron.com Customer Size: 32‚000 employees Country or Region: United States Industry: Manufacturing—Aerospace and defense Customer Profile Textron is a highly diversified company that makes aircraft‚ military intelligence products‚ and industrial and consumer products. The Providence‚ Rhode Island-based firm employs 32‚000 people in 25 countries. Business Situation
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INTEGRATING CLOUD CRP WITH ERP The Recent study of the market suggests that many companies are opting for cloud-based modules for the ERP business systems. Many companies are opting the cloud implementation of the CRM system to the ERP systems. Although often beneficial‚ such an implementation should be carefully evaluated based on the ROI and on delivering positive returns. Before implementing such a project‚ there are things that should be taken into consideration. These are mainly associated
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INFORMATION USE IN AN ORGANIZATION CIS-207 January 12th‚ 2014 These days‚ even in the construction field organizations can flow through quite a large size amount of information. Information flows in the company from before an employee even gets hired‚ to the daily tracking of projects’ performance‚ to even after an employee is terminated. I currently work for a commercial and industrial steel erection construction company that does 100 million dollars of work per year coming up from 55 million
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Agency Expanding Into Call Center Selling. Assessment Code: RWT1 Student Name: John Graves Student ID: 000333999 Date: 1/14/14 Mentor Name: Paula Rosmanitz Table of Contents Executive Summary 3 Introduction 4 Research Findings 4 Five9 Cloud Contact Center Solutions 4 Velocify 4 Google Apps For Business 5 Recommendations 5 Conclusion 6 References.... 7 Executive Summary This report was commissioned to explore the opportunities of moving our company to a call center/ remote
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