Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. Answerphone It enables caller to leave voice messages. Also I can play back the left messages at any time until it’s deleted. It usually used when the business has a lot of calls and there is no available person to answer the calls. It often used at out of office
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even analysis are used to determine how much sales volume your business needs to start making a profit. Break even analysis usually created to make graph in order to create one you need to know formula which is “Fixed Costs divided by (Revenue per unit - Variable costs
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UNIT 3 1.1a Diversity literally means difference diversity recognises that though people have things in common with each other‚ they are also different and unique in many ways. Diversity is about recognising and valuing those differences‚ diversity therefore consists of visible and a non- visible factor‚ which includes personal characterisicsuch asbackgound‚ culture‚ personality and work-style in additionto the characteristics that are protected under discrimination legislation in terms of race
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UNIT 5 – ELECTROCHEMISTRY Chapter 9 – Electric Cells 9.1 – Oxidation and Reduction * The term reduction came to be associated with producing metals from their compounds. * Ex. Fe2O3(s) + 3CO(g) 2Fe(s) + 3CO2 * Another substance‚ called a reducing agent causes or promotes the reduction of a metal compound to an elemental metal. In this example‚ it is CO. * Corrosion‚ including the rusting of metals‚ is now understood
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Unit 4 assignment Jody A. Gibson PA 201-02 Introduction to Legal Research Professor Cynthia Middleton May 11‚ 2013 To: C. Middleton Re: Samantha Smith Facts: While shopping at a local grocery store a few months ago‚ Samantha Smith fell‚ having slipped on shampoo
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Unit 3 1.1 List the aspects of employment covered by law. These are all covered by law so that no one is taken advantage of and also so that both Parties are covered to a certain point and makes sure everyone is treated fairly i.e. * Minimum wage * Hours worked (working time directive) * Discrimination * Health and safety * Holiday entitlements * Redundancy and dismissal * Training * Disciplinary procedures * Union rights and consultation‚ etc. These apply to all Work environments
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Unit 3 Assignment Donna coats HN330: Case Management in Human Services January 18‚ 2013 The Africa culture is within the continent of Africa. Africa has a racial split that falls between North Africa and Sub-Saharan Africa; this divides the cultures into a significant number of ethnic cultures. African cultures are known to be diverse and varied and like the rest the world internal and external forces have impacted upon the African culture. African culture and the way of living are just
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Sherri Byrand English 102 Unit 3: Argumentative Writing—Issue/Defense Supporting Reasons Strategy Paper is worth 25 percent of your grade. Paper is due in class for in the D2L Dropbox by Thursday‚ Dec. 11‚ by 10:30 a.m. Your folder is due in class on Wednesday or Thursday. You cannot use your one-time late paper reprieve on this paper. Everything for the entire semester for Hacker and Sommers is due by Wednesday‚ Dec. 3‚ by 10:30 a.m. (no late postings accepted). Your score when I upload the
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Unit 3: P5 - Explain how and why groups of customers are targeted for selected products. When targeting a group of customers a business needs to choose an appropriate type of segmentation method. There are 5 types of segmentation that a business can use to target their customers. Demographical: taking a certain segment of the population and grouping them according to categories such as age‚ gender‚ income‚ occupation and so on. Psychographic: when a certain segment of the population is taken and
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Unit 3- Supporting Children E1) Health and Safety At Work Act 1974 The Children Act 1989/ 2004 Sex Discrimination Act 1976&1986 The Equality Act 2010 Special Educational Needs and Disability Act 2001 E2) Health and Safety At Work Act 1974: Health and Safety At Work Act 1974 makes the work place as safe as possible. Employers are required to display relevant health and safety posters and ensure that employees are provided with relevant health and safety information and training. By providing
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