The current issue and full text archive of this journal is available at www.emeraldinsight.com/0960-4529.htm The impact of ISO 9001 effectiveness on the performance of service companies Evangelos L. Psomas Department of Business Administration of Food and Agricultural Enterprises‚ University of Western Greece‚ Agrinio‚ Greece The impact of ISO 9001 effectiveness 149 Received 7 May 2012 Revised 17 October 2012 Accepted 29 November 2012 Angelos Pantouvakis Department of Maritime Studies
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ISO 9000 ISO 9000 defines quality system standards‚ based on the premise that certain generic characteristics of management practices can be standardized‚ and that a well designed‚ wellimplemented and carefully managed quality system provides confidence that the outputs will meet customer expectations and requirements. •ISO 9000 is a family of international quality management standards and guidelines. •ISO 9000 earned a global reputation as the basis for establishing quality management systems. •ISO
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has met their requirements. ISO 9001:2008 places much emphasis on customer focus. Organisations can obtain customer needs through surveys and the surveys are normally conducted by an ISO auditor. Conducting a survey is a form of documentation. In fact customer needs can be obtained in many forms. Other than formal surveys‚ customer needs can also be obtained during customer visits‚ customers complaints and customer feedback. These data can be used as an input in the ISO system. By applying the principle
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How to Plan a 5S System Launch** A 5S System is a low cost system that will clean and organize your workplace. It will increase productivity and raise employee morale. This article that will give you some basic information on how to implement a 5S system in your workplace. One of the keys to the success of a 5S system is to have the full support of the management of your company. While a 5S system is low cost to implement‚ it will require changes to the work habits of employees and needs the support
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Victoria Williams Unit 6 Research paper What is an iso? An ISO is something that holds files contained on a CD or DVD. When using an ISO you have three different options you can either copy it to a CD or an DVD. Or you can mount it to a virtual CD or extract it onto a hard drive. ANSI stands for the American National Standards Institute which an organization in the US which sets the standards used for testing the quality and safety of electronic equipment‚ scientific equipment etc. It
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November 14‚ 2012 The CMMI and the Agile Methods This paper will compare and contrast the CMMI model and the agile method model. In the software engineering profession there has passed time since professionals listen‚ or read with frequency in conversations‚ projects or e-mails‚ the questions about whether their businesses should implement the CMMI‚ or the agile methods for their software development projects. The capability maturity model integration (CMMI) is a model to make improvements
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[pic] Proposal to RED HAT INFOCOM PRIVATE LIMITED For ISO Certification OFFICE #102‚ C-224‚ Paryavaran Complex‚ Saidulajab‚ New Delhi - 110030 Tel: +91-9871722331‚ +91-9891780188 Email: utkarsh@knowledgelender.net priyaank@knowledgelender.net Our Ref: KL/ISO/D-120001 22 Dec 2011 Mr. Hemant Gupta Director Red Hat Infocom Pvt Ltd Sub: Proposal for ISO 9001:2008 Certification Dear Mr. Hemant Gupta‚ This is in reference
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ISO 9000 ISO 9000 is a family of standards for quality management systems. ISO 9000 is maintained by ISO‚ the International Organization for Standardization and is administered by accreditation and certification bodies. The rules are updated‚ as the requirements motivate changes over time. Some of the requirements in ISO 9001:2008 (which is one of the standards in the ISO 9000 family) include • a set of procedures that cover all key processes in the business; • monitoring processes to
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food at the point of consumption. Since food safety hazards can occur at any stage in the food chain it is essential that adequate control be in place. Therefore‚ a combined effort of all parties through the food chain is required. [edit]ISO 22000 standard The ISO 22000 international standard specifies the requirements for a food safety management system that involves the following elements: interactive communication system management prerequisite programs HACCP principles Critical reviews of
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ISO 9000 Introduction and Support Package: Guidance on the Documentation Requirements of ISO 9001:2008 Document: ISO/TC 176/SC 2/N 525R2 ISO 9000 Introduction and Support Package: Guidance on the Documentation Requirements of ISO 9001:2008 1 Introduction Two of the most important objectives in the revision of the ISO 9000 series of standards have been a) to develop a simplified set of standards that will be equally applicable to small as well as medium and large organizations‚ and
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