belief that “violence is wrong” is a evaluative statement. Such an opinion constitutes the component of an attitude. a. cognitive b. affective c. reflective d. behavioral e. reactive 3. The _____ component of an attitude is the emotional or feeling component of that attitude. a. affective b. cognitive c. behavioral d. evaluative e. reaffective 4. The following are possible actions that an individual may take
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research which has shown that post-purchase communication is one method which can be employed to help reduce cognitive dissonance‚ alleviating the probability of negative customer reactions after the sale. The first studies that appear on the subject were conducted by Hunt (1970) and Stevens (1971). These early studies investigated the effectiveness of post-purchase communication on dissonance reduction. They both deal with traditional retail business situations‚ rather than direct mail or mail-order
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eleventh organizational ior editi on behav stephen p. robbins Chapter 3 Values‚ Attitudes‚ and Job Satisfaction ORGANIZATIONAL BEHAVIOR S T E P H E N P. R O B B I N S E L E V E N T H © 2005 Prentice Hall Inc. All rights reserved. E D I T I O N W W W . PR E N HAL L . C O M / R O B B I N S PowerPoint Presentation by Charlie Cook OBJECTIVES LEARNING After studying this chapter‚ you should be able to: 1. Contrast terminal and instrumental values. 2. List
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thinking. With that‚ she is likely to feel more worthy to the group and make her feel better about herself. According to chapter 16 of Learn Psychology‚ (2013)‚ cognitive dissonance is a discomfort that someone experiences when putting ideas together that conflict with each other. Now in this situation‚ Sarah displays cognitive dissonance when she knows that she has no business going to anyone’s party because if she does‚ she will miss her parent’s curfew. If Sarah chooses not to go to the party
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What is cognitive dissonance (mental discord) you may ask? According to (businessdictionary.com) cognitive dissonance means State of psychological tension arising from incompatibility among a person ’s attitudes‚ behavior‚ beliefs‚ and/or knowledge‚ or when a choice has to be made between equally attractive or repulsive alternatives. It boils down to one of those “Why did I buy that for?” moments. Commonly known as “Buyer’s remorse.” Let’s see as a personal experience of me having cognitive dissonance
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” Attitudes Evaluative statements or judgments concerning objects‚ people‚ or events. Cognitive component The opinion or belief segment of an attitude. Affective Component The emotional or feeling segment of an attitude. Behavioral Component An intention to behave in a certain way toward someone or something. Attitudes: From Beliefs to BehaviorPerceived Environment Cognitive process Emotional process Beliefs Attitude Emotional Episodes Feelings Behavioral
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I had experienced cognitive dissonance at my previous employer. I worked for an agency contracted with The Department of Human Services in MEmphis. I worked as an employment specialist. As a work contractor‚ I was paid with federal dollars so I had to policy filled and “by the book”. I was responsible for the monitoring of clients mandatory work activities. If the clients were compliant‚ they would receive transportation each week‚ in the form of a bus pass or gas card. I was the person of contact
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Case Study: MagRec Inc. 1. Place yourself in the role of the manager. What should you do now? After considering what happened‚ would you change any of your behaviors? If I were the manager in the situation that she is currently in I would apologize to Dinah. I would apologize because: 1) Dinah was honest and reported the file when she could have disposed or disregarded the file‚ 2) Dinah could have taken the file directly to Partco without MagRec’s knowledge and completely undermined MagRec’s
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decide to take the purchase back all together due to thinking it overall was not a good purchase. When making the decision to purchase a product the consumer may go through cognitive dissonance. Which is inner tension on feels after noticing a change in their behavior or values. I have experienced cognitive dissonance one time in my life. I purchased a video game system. After purchasing the product I heard from my peers that the game system had poor graphics and overall bad quality. After
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attitude toward the situation. Sarah decides that she wants to go to a party with her friends‚ but she has conflicting beliefs on whether this is right or wrong. She is showing cognitive dissonance in this situation because she is torn between whether she should go or not. According to Saul McLeod’s article on cognitive dissonance‚ this refers to conflicting attitudes‚ beliefs‚ or behaviors (McLeod‚ 2008). Sarah knew she had a curfew and knew that if she didn’t get back in time‚ she would be in trouble
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