Total …… Quality…… Management…… Presentation slides by Dr Anjan Ghosh ….. ……VP-TQM Exide SXC-Logistics & Supply Chain Management March -April 2013 External Developments in last 40 years that has changed the Business Environment • Customers have taken charge – buyers market ‚ diverse customer requirements • Competition intensified – no more monopolies ‚ level-playing fields • Shifts in industrial zones – products made & sold globally ‚ no specific place • Changes in customer & supplier
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Total Quality Management Quality has been defined by many authors .Some definitions are * Fitness for use –Joseph .M. Juran * Compliances with specific requirement –Philip .B. Crosby * Function of continuous improvement by reducing variability of desired output – Edward Deming * The totality of characteristics of an entity that bear upon its ability to satisfy the stated & unstated needs of the customer - ISO 8402 * Quality is perceived by customers ‚based on his actual
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t) P (X > s + t) P (X > t) e−λ(s+t) e−λt e−λs P (X > s) – Example: Suppose that the amount of time one spends in a bank is exponentially distributed with mean 10 minutes‚ λ = 1/10. What is the probability that a customer will spend more than 15 minutes in the bank? What is the probability that a customer will spend more than 15 minutes in the bank given that he is still in the bank after 10 minutes? Solution: P (X > 15) = e−15λ = e−3/2 = 0.22 P (X > 15|X > 10) = P (X > 5) = e−1/2 =
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Colgate Max Fresh: Global Brand Roll-Out Nigel Burton‚ the president of global oral care at Colgate-Palmolive Company (CP)‚ is reviewing market launch plans for a new toothpaste‚ Colgate Max Fresh (CMF) by CP’s Chinese and Mexican subsidiaries. Both launch plans involved departures from the CMF marketing program for the USA launch six months earlier. Burton must decide whether the costs of marketing program adaptation in China and Mexico can be justified. “Was CMF launched in the U.S. with
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Total Quality Management Total Quality Management is a strategic system involving teamwork‚ which is essential to the success of all businesses. This process has been developed and strengthened over several decades. This has caused businesses to work together to improve their knowledge of recent technology and approaches to training. Total Quality Management helps to competitively meet the demands of customers ’ by bringing organizations together with management enabling professionals to
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Total Quality Management TQM or better known as Total Quality Management is a tactic that seeks to enhance quality and performance of your products or services to meet or exceed your customers’ expectations‚ while ensuring that your employees are up to speed with their training. In other words it’s a “Management approach that works horizontally across an organization‚ involving all departments‚ employees‚ and extending backward and forward to include both suppliers and clients/customers.” TQM notion
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Assignment Help‚ Tutor Help Concepts of Revenue Total Average and Marginal Revenue The revenue of a firm jointly with its costs ascertains profits. Now let us discuss the concepts of revenue. The term revenue denotes to the receipts obtained by a firm from the scale of definite quantities of a commodity at various prices. The revenue concept relates to total revenue‚ average revenue and marginal revenue. 1. Total Revenue – It is the total sale proceeds of a firm by selling a commodity
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Second World War‚ global competition and international business are regarded as the two major outcomes of the Second World War (Kathawala and Nanda‚ 1989; Raeside and Walker‚ 2001). The Japanese approach toward quality‚ which was later regarded as Total Quality Management (TQM)‚ had tremendous impact on organizations and management practices‚ where it has been considered as “the Second Industrial Revolution” (Kanji‚ 1990). Historically‚ quality management evolved from engineering activities‚ mostly
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Bradmark Wholesale General Supply ACL Case Study This paper contains the summary of the details and results of the audit tests on Bradmark’s Revenue and Expenditure Cycles. The audit tests were performed through the ACL Program. 2005 Rachelle Cultura | Trixia Ebol | Christine Fonseca Mary Rose Samas | Nadaine Tongco Ross & Specter Co. October 24‚ 2012 1 | P a g e REVENUE CYLCE Assessment of Internal Controls over the Revenue Cycle The assessment of Bradmark’s internal controls
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Topic: Total Quality Service Summary: Total quality service and total quality management as a business strategy designed to add value to customers. It begins by discussing the roots of quality assurance and total quality management‚ and TQM. Also‚ it is to explore the relationship between total quality management (TQM) practices and service quality as well as the relationship between TQM practices and market orientation. However‚ most of what has been written on TQM is usually related to manufacturing
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