References: 1. Foster S.T‚ (2013)‚ Managing Quality Integrating the Supply Chain‚ 5th Edition‚ Pearson Education Inc. 2. SIM University‚ (2014)‚ Total Quality Management Study Guide‚ Educational Technology & Production Team Curriculum Administration Team. 3. H&M‚ (2014)‚ Quality‚ Retrieved from; http://about.hm.com/en/About/facts-about-hm/about-hm/hm-group/quality.html 4 5. H&M‚ (2014)‚ Facts About
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1. Why is there a new or renewed interest in the field of project management? Organisations are realising that much of the work they do is actually project based and as more and more of these projects end up with time‚ cost and scope over runs there is the increasing need for robust project management techniques within many organisations 2. What is a project‚ and what are its main attributes? How is a project different from what most people do in their day-to-day jobs? A project is
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Chapter 5: Customer Satisfaction What is Customer Satisfaction? It is the lifeblood of any organization‚ because satisfied customers pay their bills promptly which greatly improves cash flow. If an organization can’t satisfied their customers their customers‚ they may switch to another brand or services which may give satisfaction to them. So the impact to the business is a loss on profit. What is Customers? Customers are the most important asset of any organization‚ because without
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Implement - from Quality to Organisational Excellence Introduction An implementation framework is needed to build on and pull together all of the ideas and concepts covered in this site – TQM‚ processes‚ tools and techniques‚ people development‚ teamwork‚ management system‚ performance measurement‚ the Excellence Model® and self-assessment. Based on many years of research‚ education and advisory work in the European Centre for Business Excellence (ECforBE)‚ the framework described in this section
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Nifedipine (Adalat‚Procardia‚others) Prototype Drug / .Therapeutic Class: Drug for hypertension and angina Pharmacologic Class: Calcium channel blocker. ACTIONS AND USESNifedipine is CCB generally prescribed for HTN and variant or vasospastic angina. It is occasionally used to treat Raynaud’s phenomenon and hypertrophic cardiomyopathy. Nifedipine acts by selectively bloking calcium channels in myocardial and vascular smooth muscle‚ including those in the coronary arteries. This results
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Basic TQM Concept Basic Concept of TQM Six Basic Concepts of TQM‚ According to B. Creech: 1..A committed and involved management to provide long-term top-to-bottom organizational support. 2.Unwavering focus on the customer‚ both internally and externally. 3.Effective involvement and utilization of the entire work force. 4.Continuous improvement of the business and production process 5.Treating suppliers as partners. 6.Establish performance measures for the process. These
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Hadley Smith uses indirect and direct characterization to evince how Hadley is a clumsy and unlucky person. Hadley first reveals her clumsy sides by forgetting her stuff‚ making everything drop on the floor or being late for her plane. Not only she misses her plane‚ but she also has to sleep in a tiny airport chamber‚ being claustrophobic. Smith says “Or later: if she hadn’t given herself a paper cut while printing out her ticket‚ if she hadn’t lost her charger‚ if there hadn’t been traffic on the
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EPISODE 1 SCHOOL AS A LEARNING ENVIRONMENT Your mission is to do the following tasks: 1. Visit a school. Look into facilities and support learning areas in the campus‚ then in the classroom. 2. Accomplish the checklist as you move around the school campus. 3. Based on your gathered data in the checklist‚ describe the school environment. 4. Make a reflection on the characteristics of a school environment that promotes learning. 5. Present your idea of a good school environment through any
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EXPERIMENT 3 DETERMINATION OF ORGANIC MATTER BY WALKEY- BLACK WET OXIDATION METHOD OBJECTIVE: This method determines the percentage of organic carbon and organic matter in the soil. INTRODUCTION The soil sample is suspended in standard potassium dichromate (K2Cr2O7) solution to which concentrated sulphuric acid is then added. The heat generated on adding the sulphuric acid and the presence of chromic acid creates strong oxidizing conditions. The excess chromic
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Leadership in Virgin Group Company History: Virgin Group is a diversified grouping of more than 200 privately held companies. The largest of these are Virgin Atlantic Airways‚ the number two airline in the United Kingdom; Virgin Holidays‚ a vacation tour operator; Virgin Rail‚ the second largest U.K. train operator; the Virgin Retail Group‚ which operates numerous Virgin Megastores‚ a retail concept featuring videos‚ music CDs‚ and computer games; and Virgin Direct‚ which offers financial services
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