MANAGEMENT OF SUPPLIERS Taiwan-based memory manufacturer Power Quotient International Co. Ltd (“PQI”) had an established system for selecting‚ assessing and managing suppliers. A scoring system that assessed suppliers in areas ranging from technical expertise to service quality and responsiveness made it easy for the management to spot suppliers’ strengths and weaknesses and to decide whether to keep a supplier at arm’s length or to cultivate a strong relationship with the supplier. PQI had just
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Customer Service in Robi EXECUTIVE SUMMARY: This report is prepared on the basis of my three-month practical experience at RobiAxiata Limited. This internship program helped me to learn about the practical scenario of a Telecommunication Company. RobiAxiata Limited is a dynamic and leading countrywide GSM communication solution provider. It is a joint venture company between Axiata Group Berhad‚ Malaysia and NTT DOCOMO INC‚ Japan. RobiAxiata Limited‚ formerly known as Telecom
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Appendix 1. What can we do about lost sales due to poor customer service by outside “contract” sales staff? Get rid of contract sales staff altogether. When they do not show some customers already resort to placing their orders online so why not make that a standard and skip the middle person. Furthermore‚ it will save money from being put into the contract‚ and losing funds when contractors take money they feel they are owed off the top before turning the cash in. 2. How can we restore the attractiveness
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A business seeks to make a profit by providing customers with goods and services. The success of the business is in the quality of the goods and customer service. Management and leadership styles have a great impact on the working environment and employees ’ motivation. The working environment also affects both management and other employees ’ motivation‚ which in turn influences the overall progress and well being of the organization. It all comes down to keeping employees enthusiastic and energized
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Section 1 – Understand methods of communication with customers 1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. IT department was doing a project over summer to upgrade some older PC’s in around different departments. When Staff came back to work after break there was some complaints of no printers being connected and also lost documents
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Supplier Appraisal Tires are important components of a car. Manufacturing tires for car companies and for the regular car owner is highly profitable as cars being bought by the millions every year. I am the owner of “Carbonic Tires” a well known tire manufacturing company named after one of the major ingredients in making tires and give it reinforcement. I have a ten million peso budget for the next quarter to spend for buying two important materials in manufacturing tires‚ Natural Rubber and
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unit Deliver and monitor a service to customers (BSBCUS301A). Work through the information to learn about: * keeping an eye on customer needs * delivering service to customers * monitoring the quality of service that employees deliver to customers * reviewing customers’ satisfaction and suggesting ways to improve the quality of service. Knowing your customers Customers can be described as external and internal customers. Your organisation may have corporate customers and individual members
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Management Process � PAGE * Arabic �2� Running Head-PRIMARY COMPONENTS STRATEGIC MANAGEMENT PROCESS The Importance of Strategic Planning Jaime Enriquez MGT 498 January 17‚ 2011 Eligah King To obtain the most success out of any assignment‚ whether it is personal or business related‚ everything all begins with a plan at the highest level. It is often wondered why businesses are so successful‚ is it good leadership‚ or great planning. There will be a brief discussion on the four primary components
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MME1 SERVICE DELIVERY PROCESS The Service System The service system comprises the service delivery process and all of the supporting processes that are required in the co-creation of value for the customer. The service system is often the service organization. However‚ the service system can be expanded to include suppliers to whom part of the service delivery process has been outsourced and who therefore can affect the customer’s experience (this is known as business process outsourcing
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SUPPLIER RELIABILITY The components of supplier reliability cover both response time and quality. The more often a supplier is unreliable‚ the greater is the tendency for its customers to hold more safety inventory to compensate for supplier incompetence. By changing suppliers or improving existing supplier reliability‚ a business can reduce its safety inventory levels in the knowledge that the supplier can support the business efficiently. The main variables are as follows: • Response time
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