Abstract Banking historically has been a sector based on individual or institutional client service. In today’s browser-based competitive finance world‚ banks need to flourish this client service viewpoint with web-empowered features for keeping clients and attracting prospective ones. Internet has emerged as a key competitive field for the future of financial services. In a sense‚ it is almost synonymous with change. Banks‚ especially commercial ones‚ are swiftly becoming more aware of the importance
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Cell Phone Both 5. Which mode of banking do you prefer? * M-Banking (Mobile Banking) * E-Banking (Internet Banking) * Direct Banking * Door to door banking 6. Please rate from 1 to 4. (1 being the best and 4 being the lowest) Direct Banking | | Internet Banking | | Phone Banking | | Door to door banking | | 7. Which services of banking do you use? Savings deposit | Bill discounting | Internet banking | Fixed deposit | Electronic funds transfer
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1. What is Bank? Institution which accept deposit for lending Banks are the financial institutions that mobilise the savings of the community and make them available to the people for generating income. A bridge between the user of capital and those who save but can’t use the funds themselves. 2. What are the functions of Banks? 1. Receipts of Deposits: 3 types of deposits- Current deposits‚ Savings deposits‚ Term deposits 2. Lending of Money: Cash Credit‚ Over Draft‚ Loans and Advances 3. Agency
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INTRODUCTION Consumer Perception Definitions Customer and Consumer -The term “customer” is typically used to refer to someone who regularly purchases from a particular store or company .The term "consumer" more generally refers to anyone engaging in any of the activities used in definition of consumer behavior. Therefore‚ a customer is defined in terms of a specific firm while a Consumer is not the individual buyer-The most commonly thought of consumer situation is that of an individual
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toward the economy’s progress. One of the important aspects of the country’s service sector enabling sustainable growth is the banking system. The banking system remains‚ as always‚ the most dominant segment of the financial sector. With a jump in the Indian economy from a manufacturing sector‚ that never really took off‚ to a nascent service sector‚ banking as a whole is undergoing a change. A larger option for the consumer is getting translated into a larger demand for financial products
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INTRODUCTION 1.1 BACKGROUND OF STUDY The Nigeria banking industry has witnessed a lot of changes since the mid 1980’s and this is reflected in the increased volume and complexity of bank operations‚ increased innovations and varieties in product and service delivery. These development have not only been technology driven but have influenced move technological advances. Information technology which is the foundation of modern electronic banking through desktop computers and terminals provide the
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* No Q: 2 Do you have an internet banking facility with you? * Yes * No Q: 4 How often‚ do you use internet banking for the transaction purposes? * Occasionally * Frequently * Never * Often * Very often Q: 5 To what extent do you prefer the use of internet banking over Credit card/Debit cards? Very Much 1 2 3 4 5 6 7 Not Much Q: 6 Following are some factors which affect the preference for the use of internet banking services. Please tick the appropriate option
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University of Amsterdam‚ Business School Caput Commercial Banking Academic Year 2010/2011 Exam January 2011 Student name …………….. Student ID …………….. Signature …………….. Instructions The rules of this exam are as follows: • Please write your full name‚ student ID and signature. • Please keep all answers brief and to the point. Do not provide irrelevant informa- tion‚ but show all steps that are necessary to solve a problem. • There are 12 pages in this exam including this page. Questions start
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CUSTOMER PERCEPTION TOWARDS MOBILE BANKING WITH SPECIAL REFERENCE TO INDIA Purpose: The objective of this paper is to study customer perception towards mobile banking and finding important factors in India. Design/Methodology/Approach: The research methodology is largely based on extensive literature review and is based on exploratory research followed by descriptive analysis. The data collected thorough questionnaire‚ which is based on both open ended and closed ended questions. The questionnaire
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e-Business Unit 6 Mid Term Assignment (An Examination of Citibank ’s E-Business Strategy for Global Corporate Banking) A Paper Presented in Partial Fulfillment Of the Requirements of [Class #637 - MBA 57613 - e-Business] February‚ 2012 | | | | | | | | | | | | DECLARATION OF ORIGINALITY OF WORK: I affirm that the attached work is entirely my own‚ except where the words or ideas of other writers are specifically acknowledged according to accepted citation conventions. This assignment
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