Customer Retention: With Special Reference to Telecommunication Industry in Sri Lanka K. A. Silva Lanka Com Services (Pvt) Limited‚ Colombo‚ Sri Lanka S. T. W. S. Yapa Department of Decision sciences‚ University of Sri Jayewardenepura‚ Nugegoda‚ Sri Lanka samanyapa@sjp.ac.lk ABSTRACT The landscape of the telecommunication industry in Sri Lanka has been changed drastically since the deregulation of telecommunication sector in early 1990s. Number of service providers has been increased
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References: Dayarathne N W K D K. (2007) Human Resources Management Theory and Practice‚ Colombo: S.Godage & Brothers Snell.Bohlander.Vohra
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other plant in Colombo. Both of the plants uses traditional simple techniques in the production process‚ and these plants are operated by extremely loyal employees to the organization but not very educated and with very limited English knowledge. Presently the company is enjoying a good market share and the management has considered renovating the factories with state of the art equipment with the view of enhancing the production capacity. If new machinery is bought in the Colombo plant itself alone
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herself. She felt lost and emotional.” (Ondaatje 142). Anil was at a low point in her life‚ and felt vulnerable because her parents had died in a car crash and she was living in London – a city new to her. After a while she would meet a man from Colombo‚ who was a med student. This man “[...] focused his wits entirely on Anil [...]” (142) this man seemed perfect in the sense that he was “[...] a many-armed seducer and note writer and flower bringer and telephone-message leaver [...]” (142). He seemed
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Lanka’s Modern English Literature. New Delhi Navarang. 6. Sanathan Aiyaththurai (2000). In their Own words-A Collection of Short Stories‚ Colombo. Godage and Brothers. 7. Shriganeshan Kandiah (2001) Silva Neluka and Wijesinghe Rajiva. 2001. Across Cultures. Colombo. Godage and Brothers. 8. Silva Neluka and Wijesinghe Rajiva. 2001. Across Cultures. Colombo. Godage and Brothers. 10. Wijesinhe Rajiva. 1998. Breaking Bounds: Essays on Sri Lankan Writing in English.Belihul-Oya. Sabragamuwa University
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Papua New Guinea did not begin just in the recent decade‚ it originated from a period before World War 2 when grants of approximately $100‚000 were made to Papua New Guinea. In 1950 the Commonwealth Foreign Ministers met in Colombo‚ Sri Lanka‚ and it was here that the Colombo plan was launched‚ providing aid to countries in the south/south-east Asia region. Australia provides a diverse range of aid facilities such as education scholarships‚ technical cooperation‚ training and staff assistance to
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INDIAN OVERSEAS BANK Indian Overseas Bank (IOB) is a leading nationalized bank in India‚ established way back in 1937. This Chennai based bank is represented countrywide and offers a host of value added Online banking services to its customers. The Indian Overseas Bank Online banking facility makes banking easy and hassle free. Indian Overseas Bank Net Banking is user friendly and time saving. It provides customers with anytime‚ anyplace banking facilities. The customer is only
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Swami Vivekananda‚ known in his pre-monastic life as Narendra Nath Datta‚ was born in an affluent family in Kolkata on 12 January 1863. His father‚Vishwanath Datta‚ was a successful attorney with interests in a wide range of subjects‚ and his mother‚ Bhuvaneshwari Devi‚ was endowed with deep devotion‚ strong character and other qualities. A precocious boy‚ Narendra excelled in music‚ gymnastics and studies. By the time he graduated from Calcutta University‚ he had acquired a vast knowledge of different
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This is an essay i submitted to an essay competition recently. “THE RELEVANCE OF INFORMATION SECURITY IN 21ST CENTURY SRI LANKA” Information security is rapidly increasing in relevance and importance to 21st century Sri Lanka. The widespread growth of Information Technology has been the major deciding factor of this. Although we must realize that even though the relevance of information security is majorly increasing because of the advance in technology‚ we must not assume that the concept
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them. The Cats Table is a book written by Michael Ondaatje. It narrates the story of Michael Ondaatje‚ a fictional depiction of the author at the age of eleven. Michael or “Mynah” as he called‚ boards upon a passenger liner called the Oronsay from Colombo‚ Sri Lanka to London‚ England. His 3 month journey has a lifelong impact that sets the tone for his future. The author displays this story as memoir versus fiction novel in which Michael sets on a journey which is more abrasive than pleasant. Michaels
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