Job Title: Customer Service Agent Job Summary: A Customer Service Agent deals with customers mainly by email‚ but occasionally by telephone to handle customer inquires and complaints. The customer service agent obtains all pertinent information from the customer and acts a mediary on behalf of Half.com‚ between the sellers and the buyers to settle all disputes‚ inquiries and complaints. Relationships: The Customer Service Agent will have and maintain working relationships with other Customer
Premium Customer service Sales Controversies
Chapter 6 Job Analysis True/False 1. A job is a group of positions. Answer: True Page: 206 Easy 2. A task is an identifiable unit of work activity produced through the application of a composite of methods‚ procedures‚ and techniques. Answer: True Page: 206 Easy 3. A duty is several distinct tasks that are performed by an individual to complete a work activity. Answer: True Page: 206 Moderate 4. A job is a combination of occupations based on the skills‚ effort
Premium Questionnaire Job description Organizational studies and human resource management
Job Analysis Paper Job Analysis of Probation Officers PSY/435 By XXXXXXXXXXXXX Introduction This paper will give some insight on the functional job analysis for the job of an investigative analyst. It will discuss the ways in which a functional job analysis can be used in an organization. This paper will also evaluate the various performance assessment methods and how they can be useful to the position of an investigative analyst. This paper will conclude with the explanation
Premium Human resource management Evaluation Performance appraisal
In performing the job analysis‚ one question that often arises is who should make up the group of incumbents that are responsible of providing the job analysis information? Whatever job analysis method you choose‚ the process of job analysis entails obtaining information from people familiar with the job. We refer to these people as subject-matter experts because they are experts in their knowledge of the job. In general‚ it will be useful to go to the job incumbent to get the most accurate information
Premium Critical thinking Analysis
JOB ANALYSIS AND TECHNIQUES Submitted for the Course HUMAN RESOURCE MANAGEMENT IN SEMESTER I MASTER OF COMMERCE PROGRAMME OF THE UNIVERSITY OF MUMBAI BY UNDER THE GUIDANCE OF 2013 – 2014 DECLARATION I hereby declare that this project report entitled “Job Analysis & Techniques” which is being submitted in partial fulfilment of the requirement of the course on Economics of Global Trade and Finance leading to the award of the ‘Master of Commerce Degree”
Premium Human resource management
process of job analysis Introduction This report aims to explain the purpose and principles of job analysis and the reasoning behind it. The report will describe the methods used and explore the advantages and disadvantages of these methods. It will give details of a job analysis plan and how it was carried out. It is good practice to carry out a job analysis to contribute to the recruitment for the right candidate for the role also for evaluating and determining the value of the job to the company
Premium Recruitment Employment Job interview
JOB ANALYSIS AND SELECTION METHODS * `JOB ANALYSIS METHODS INDIVIDUAL INTERVIEW METHOD This method entails interviewing all employees for a particular position in an organization separately and then combining the result from different individuals into a single document. For this method to be effective the interviewer is required to ensure the interviee fully understands the reasons for the interview to avoid such interviews to be viewed as efficiency evaluation which may hinder them to describe
Premium Employment
critical incidents from‚ and what is their job title? I interviewed and took critical incidents from Lacey Jahns‚ a SH3 /Vending Supervisor on the USS George H.W. Bush CVN77 2) What specific difficulties/challenges did you face during your job analysis? Why could you have done to have avoided or minimizes these difficulties? The difficulties that I had at first was selecting a reliable SME. The first SME that I had‚ agreed for me to do a job analysis on her. She had submitted enough information
Premium Learning Vending machine The Target
Running Head: Job Analysis Validity of a Job Analysis Process Keller Graduate School of Management A job analysis is a scientific method to collect information about work activities‚ task‚ responsibilities‚ equipment that are all important to a job. It is a process that identifies exactly what the job involves and the duties that are requirements of the job. The importance of job analysis has been discussed in the subject of psychology‚ which indicates
Premium Scientific method
Mary Ballard-Truss Professor Carlos Jon Human Resource Management 590 22 September 2013 Challenges of the Job Analysis Process With internal and external factors such as budgetary constraint‚ technological advances and demographics are making it more challenging for Human Resource Management. Companies as well colleges and universities are finding it more difficult to forecast and plan for the future. With the help of HR strategies and methods companies are able to utilize available resources
Premium Human resource management Human resources Recruitment