Call Centers Roshni N. Makwana Introduction A call centre is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing‚ clientele‚ product services‚ and debt collection are also made. In addition to a call centre‚ collective handling of letters‚ faxes‚ live chat
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B – Data Centers (1) 1. PUE (Power usage effectiveness)‚ the ratio of total facility energy to IT equipment energy within a data computer‚ which measures how much of the power is actually used by the computing equipment. It is an important place to start when considering how to reduce data center power consumption because it is one of the most effective metrics for measuring data center energy efficiency. PUE is calculated by taking the total power of consumed by a data center facility then
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Spain Distribution channels A. Distributing a product * Evolution of the sector The distribution market in Spain is very focussed and specialized.. In 2005‚ the turnover from retail trade increased to 194 billion Euros which was an increase of 5.6% compared to 2004. Some Autonomous Communities impose restrictions for the establishment of superstores and shopping centers. * Market shares Distribution in Spain is still characterized by a large number of retailers and traditional stores
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DISTRIBUTION IN BANKING BUSINESS Distribution in financial services marketing is concerned with how the service is delivered to the customer‚ making sure that it is available in a place‚ at a time and in a format that is appropriate and convenient for the customer. In a growing number of countries‚ the expansion of the financial services sector has been accompanied by a significant blurring of lines between different institutional types with‚ for instance‚ retail banks offering insurance products
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Revision of DTM for chapter 1 & 2 Function of physical distribution management and distribution channels 1) Definition of physical distribution management – Used in manufacturing and commerce to describe the broad range of activities concerned w/ the efficient movement of finished products from end of production line to consumer. * Emphasizes the flow of materials from the point of manufacture industrial user * Implies the control of the flow End consumers Products supply > Warehousing
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Statistics: • Science of gathering‚ analyzing‚ interpreting‚ and presenting data • Measurement taken on a sample • Type of distribution being used to analyze data Descriptive statistics: Using data gathered on a group to describe or reach conclusions about that same group only. Descriptive statistics are the tabular‚ graphical‚ and numerical methods used to summarize data. Collect‚ organize‚ summarize‚ display‚ analyze Eg: According to Consumer Reports‚ General Electric washing machine
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UNFAIR DISTRIBUTION OF RESOURCES Resources in the world are distributed differently amongst different people. The developed countries are granted with more resources than the developing countries such as countries in Africa. They have to of thrive on the resources of their own countries‚ most of the time they have no resources at all that can be useful. North Korea has a lack of food and because of that they support their families by eating grass‚ while the people with power and wealth get
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operations into cost or profit centers. It is a management and strategic decision for companies to decide which divisions should be cost centers and which ones should be profit centers. . A cost center may actually provide services that could generate a profit if they were offered on the open market. But in most corporate environments‚ cost centers are not expected to generate a profit and operation costs are treated as overhead. Departments that are typically cost centers include information technology
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solve k = 20.275 d) P ( 17 < X < 21) P ( (17 -18)/2.5 < Z < ( 21-18)/2.5) P ( -0.4 < Z < 1.2) = 0.8849 – 0.3446 = 0.5403 ( 4 decimal places) 4. In a sample of 25 observations from a Normal Distribution with mean 98.6 and standard deviation 17.2‚ find: Ans: a) n = 25‚ [pic] = ( = 98.6‚ [pic] = /n = 17.2/(25 = 3.44 [pic]( N
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service. E. pool car service. 2. Air express companies place many small packages into specially designed cylinders that conform to the interior dimensions of a cargo airplane. This practice protects the smaller packages and helps to reduce distribution costs. The air express companies are practicing: A. Containerization. B. Piggybacking. C. Freight forwarding. D. Cylinderization. E. None of the above. 3. A major benefit of _____ is that it protects the products and simplifies handling
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