Commentary on HBR Case: When Consultants and Clients Clash -by Vinodkumar Pralia‚ Section-D1‚ 341/47 Is the business relationship between the Statler Group and Kellogg-Champion Securities a lost cause? How should the consultants and the client handle the status meeting? The crux of the problem is the incorrect framing of tasks to be undertaken by Statler Group consultants. This has been the cumulative result of the lack of understanding of merger situations by Kellogg and over-estimation of
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Creating Customer Value & Customer Relationship Management “When Consultants & Clients Clash” 1. At which stage of the relationship life-cycle would you position the business relationship between the Statler Group and the Kellogg-Champion Securities? In order to elaborate and analyze this question‚ someone can base his opinion and his respective reasoning upon both the two models that we have discussed during the class. More specifically‚ we can position and perceive
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When consultants and client clash: Problem Essay Statlers have failed to get their clients to acknowledge the differences in thinking about the merger. The rationale behind every merger is that the sum is greater than the parts. Typically‚ clients identify synergies for the merger and from then on consultants suggest the decisions necessary for attaining them. The synergy cited in this case‚ economies of scale‚ is only possible if the two firms worked together as a single unit. Susan Barlow¶s
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Consultant and Client Communication Strategies Management is a functional business area that needs to have a strong team in order for all functional business areas to integrate efficiently. Stantec is a company that currently is struggling with the management aspect of a project. This organization is a project management company that has been experiencing some setbacks with their project management team. Currently‚ they are struggling with retention of employees and the availability to keep their
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A.D. Machuca Reprint R0411G This document is authorized for use only in PGDM / Operations and Supply Chain Management by Dr. Sourabh Bhattacharya at Institute of Management Technology‚ Hyderabad (IMT‚HYD) from November 2013 to March 2014. HBR Spotlight The 21st Century Supply Chain COPYRIGHT © 2004 HARVARD BUSINESS SCHOOL PUBLISHING CORPORATION. ALL RIGHTS RESERVED. Managing the modern supply chain is a job that involves specialists in manufacturing‚ purchasing‚ and distribution
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HBR Case Study BY EDWARD E. LAWLER III COMMENTARY BY ANNA PRINGLE‚ F. LEIGH BRANHAM‚ JIM CORNELIUS‚ AND JEAN MARTIN Why Are We Losing All Our Good People? Sambian Partners has prided itself on being a great place to work‚ but now talented employees are leaving. What’s going on? MARY DONILLO‚ the head of human resources at Sambian Partners‚ motioned Tom Forsythe‚ Sambian’s assistant director of commercial design‚ to a comfortable chair in her office. It was late on a Thursday afternoon‚ and the
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The Issue Though the issue looked like personal conflicts on the face‚ it actually stems from the friction between two departments fundamentally different in their working methods and thought processes. The fact that the two managers‚ Ellen and Ronnie‚ with different working styles leading these two departments has only compounded the problem. Ellen’s complaint was that Ronnie’s team is not sending their timesheets in time‚ which is leading to late payments from the insurer and shortage in cash
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HBR Case Study Why Are We Losing All Our Good People? This is all about a very common trend prevailing in most of the companies‚ Attrition of employees. Very often employees leave a company when they find a better job or some other career option. This is the case of a company named Sambian Partners‚ where Mary‚ the head of HR and Helen‚ the CEO face a lot of problem when Tom‚ one of their trusted employees quits their company and joins J&N which is supposed to be their competitor. Then the
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CASE STUDY ‚ Au Bon Pain This is a company which has achieved great success and soon had become the leader on the market. If we could describe them by only one word that word would be: Quality. Very quickly they became recognizable. Despite that they gained a lot of competition in the market they were still trying to develop. The company began to develop so quickly that they had to make some changes. They stopped and focused their attention on the structure of the company‚ the company inside.
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elBulli 1. What factors made elBulli the best restaurant in the world? Which elements of the elBulli experience create value for customers? Generally when you think of the best restaurant in the world you would expect a great location in a big city‚ a modern building‚ an excellent customer service and regularly opening hours. All of them have nothing in common with elBulli. It is just different. It is really a challenge to place a reservation at this restaurant and it is even a bigger challenge
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