both poor and outstanding‚ has a strong emotional impact upon us as customers‚ creating intense feelings about the organisation‚ its staff and its services‚ and influencing our loyalty to it.” (Wirtz & Johnston‚ 2003‚ p.10) In relevance to the above quote‚ a RATER audit has been conducted on the customer service of the Commonwealth bank of Australia. The Commonwealth bank is the largest bank in Australia and has a leading customer base‚ so new or expert naive customers have a high expectation
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Prime Bank Limited”-Mohakhali Branch. I started my internship in Prime Bank Limited-Mohakhali Branch on 12th February and ended on 10th May 2012. Throughout my internship period Samina Haque‚ Senior Lecturer of BRAC Business School was my academic supervisor and Md. Abdul Bari Mollah‚ Senior Assistant Vice President & Manager Operation was my field supervisor. A report on a particular topic is a mandatory part of the internship program. I was authorized to make a report on the “Financial analysis
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The main achievement of Jyske Bank was their ability to improve quality service and to deliver a service matching perfectly customers’ expectations. The gap model of service quality‚ developed by V.A Zeithmal‚ A. Parasuraman and L.L Berry‚ in Delivering Quality Service: Balancing Customer Perceptions and Expectations‚ will help us to understand how Jyske Bank managed to close the gap between customers’ expectations and perceptions (the customer gap). Briefly‚ the gap model states that an organization
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Bank have the following characteristics which distinguish them from most other commercial enterprises: 1. Security: They have custody of large volumes of monetary items‚ including cash and negotiable instruments‚ whose physical security has to be ensured. This applies to both the storage and the transfer of monetary item and makes banks vulnerable to misappropriation and fraud. They‚ therefore‚ need to establish formal operating procedures‚ well-define limits for individual discretion and rigorous
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authority of University Of Liberal Arts Bangladesh because they give me to choose a topic for prepare my internship report that’s why I got freedom to prepare my report & make it attractive. Road to prepare this report I have known many things that I was fully ignore about this and it increase our knowledge. I would like to express my special gratitude to my honorable supervisor for her valuable guidance and necessary suggestion throughout this. Shakhawat H. Bhuiyan‚ Senior Lecturer of School of Business
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Applied For : | | |[pic] | | | |Sampath Bank PLC | |Photograph | |No 110‚ Sir James Peries Mawatha‚ Colombo 02. |Date of the Advertisement:
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Thorner School sixth-grader Stephen Bush‚ Reagan School fifth-grader Paityn Boyt and Discovery Elementary fourth-grader Jessica Stump emerged as winners at the annual Bank of America Essay and Speech Contest held (tonight) May 5 at University Square in Bakersfield. The three were the best at their grade levels from a finals field featuring 31 of the area’s top essayist-speakers. Each had three-to-five minutes to deliver their speech from an essay they had previously written on "Traditional Libraries:
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Difference between Islamic Banks and Conventional Banks The conventional financial system focuses primarily on the economic and financial aspects of transactions‚ the Islamic system places equal emphasis on the ethical‚ moral‚ social‚ and religious dimensions‚ to enhance equality and fairness for the good of society as a whole. The system can be fully appreciated only in the context of Islam’s teachings on the work ethic‚ wealth distribution‚ social and economic justice‚ and the role
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interaction model. d. a two-way street. e. a continuum. ANS: A PTS: 1 6. Which of the following industries tends to generate a high level of trust from consumers and stakeholders? a. Insurance b. Technology c. Banks d. Mortgage lenders e. Financial services ANS: B PTS: 1 7. Which of the following is not a benefit that primary stakeholders tend to provide to organizations? a. Supplies of capital and resources. b. Expertise and leadership c. Word-of-mouth promotion
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are promoted to Chief Financial Officer of a Company. Discuss your responsibilities. Discuss the role of a Finance Manager. Explain CFO Responsibilities. The Chief Financial Officer is responsible for providing timely and relevant data to support planning and control activities and for preparing financial statements for external users The chief financial officer (CFO) is a corporate officer primarily responsible for managing the financial risks of the corporation. This officer is also responsible
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