The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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be made both for and against this scenario creating an invasion of privacy. Privacy Common Sense A typical company cannot morally or legally forbid someone from joining a local community organization‚ such as the Lyon’s Club. If an employee is participating in the Lyon’s club‚ it is likely being done on personal time and has no direct effect on the workplace. If this person casually mentions to their co-workers that they are a member of the Lyon’s Club and invites them to come to a meeting‚ it is
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Office Politics To be familiar with office politics simply does not mean you have to work in an office. Anyone who has ever had a job‚ anywhere‚ knows how the dynamics among coworkers who are a part of the workplace Office politics seems to be a very big problem according to study done by account temps. According to account temps "Eighteen percent of an administrator’s time — more than nine weeks out of every year — is spent resolving conflicts among employees" ("Surviving Office Politics
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1. Variation of food and beverage 2. Promotion 3. Advertise 4. Location Suggestion on improvement First and foremost‚ in order to decrease the high turnover of employees and increase the efficiency and effectiveness of the employees in 7-11‚ 7-11 have to adopt training and developing program to enhance the vital work-related skills‚ techniques and knowledge. As an employee of 7-11‚ he or she has to be professional able to serve customers well and satisfy customers. Based on the year
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The Paperless(?) Office 1. What are the advantages and disadvantages of the paperless office? There are many advantages to having a paperless office. One advantage is that companies are able to greatly reduce the amount of paper that they use. Not only does this help the environment‚ it helps cut costs within the organization. Companies are also able to improve service through implementing the paperless office. This is because communication is immediate and does not get lost in a
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Abstract This project will centers on Microsoft office 365.We are going to discuss how Microsoft Office 365 have the ability to impact the business environment in a way that we never thought it was possible. In this report we will be describing Microsoft office 365‚ its benefits‚ how it will be implemented into the business‚ its critical assessments‚ course integration‚ and we will compare and contrast some of the review on this technology. Office 365 Table of Contents Summary 4 Benefits 6 Implementation
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Rooms Division Management Chapter 1 A process is a series of related tasks that yields a product or service to satisfy a guest. A typical hotel has the following core processes: Guest’s selection of a hotel Guest’s arrival at the hotel Guest’s stay at the hotel Guest’s departure The selection proceeds through the introduction of the hotel which can be done in 3 ways: On Internet through a hotel’s website (one of the most important sources of reservations for hotels)
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SELF IMPROVEMENT (COMM 1) Topic Outline Thesis Statement: There are different ways to improve your self. I. Physical A. Make the habit of drinking more water. B. Be hygienic. C. Get 8 to 9 hours of sleep every night. D. Don’t bite your nails. E. Always wear deodorant or antiperspirant. F. Be confident all the time. G. Always be in proper posture. H. Choose clothes that compliment your body shape. I. Apply attractive perfumes or body sprays‚ but not too much
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ironically lands himself a position of higher power. But when his friends heard it from the grapevine the informal communication network‚ that they were slated for downsizing‚ our boy and his buddies decide to get even with a money-making virus scheme. Office Space‚ a brilliant‚ knee-slapping comedy is a desperate‚ witty‚ and to some‚ an inspiring rebuttal to the horrors of cubicle life‚ which is a hygiene factor that are environmentally related. The frustrations of dealing with the hierarchy of management
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Managerial Improvements at ServeNowImproving Managerial Techniques through technology Louis O. Rollins 9/7/2013 Business 501: Business Communications Dr. Howard Fero ABSTRACT The problem we face in this hyper-active world is how to control and mentor someone at the same time while embarking on new market strategies that will improve sales and production. We will look at this problem of hiring new managers that have no understanding of how the company ServeNow functions and the techniques on
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