Of the characteristics common to good him Mike‚ what’s up listeners‚ which do you consider the most important in a customer service organization? 1.Patience A good customer service representative is able to remain patient. [ Often‚ customers will not have all the needed information to help address their problem‚ the problem may be a common one (when there is a manufacturing‚ or other service defect)‚ or the problem may even be the result of a customer’s own mistakes. In all of these cases‚ a little
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The Living Organization™ Norman Wolfe There is a change rippling through the ranks of corporate leadership‚ a generational shift in the ranks of CEOs and other corporate executives. It is a shift from those who were raised during World War II and moved into leadership roles during the 70s and 80s‚ to those who were raised in the post-Vietnam era and assumed their leadership roles in the 90s and turn of the century. Where previous generations relied on the traditional military‚ hierarchical‚ command
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Structure 8 2. Introduction of the Organization 9 2.1 Glance of Crystal Image 9 2.2 Know the organization 9 2.3 Organizational Diagram 10 2.4 Stakeholders of Crystal Image 11 3. Communication Process 12 3.1. Communication Bubble 13 4. Communication with stakeholders 13 4. Communication with stakeholders 14 a. Customers 14 b. Government 14 c. Bank 14 d. Material and Service Suppliers. 14 5. Production Process 15 6. Communication within Organization 16 6.1 Routine communication 16
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Project: IT Organization XXX MGT 87515 – Information‚ Organization‚ & Strategy California Southern University Project: IT Organization According to Merriam-Webster (2013)‚ “information technology (IT) is the technology involving the development‚ maintenance‚ and use of computer systems‚ software‚ and networks for the processing and distribution of data.” Over the years‚ information technology has grown from the simple set up of large desktop monitors to new applications‚ methods of communication
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Organization as structure vs organization as process Child J. (2005) has argued “Organization has structural‚ processual and boundary-defining facets.” (p.6) Organization as structure and organization as process are organizational choices‚ which are very distinct from each other. Organization as structure refers to ‘basic structure’ in which tasks and responsibilities are distributed among the work hierarchy. The organizational authority is at the same time centralized‚ delegated and standardized
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of close association between men and nature. Men live in a society and their existence in the society embody those beliefs‚ behaviours‚ actions etc which come into being spontaneously and is shaped by the enduring characteristics of the environment where they appear. The unpretentious manifestation of inherent abilities of people get reflected in everything they do. Eventually these manifestations are depicted through tales‚ myths‚ legends‚ beliefs
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how hard a person tries. This is the element most of us focus on when we talk about motivation. However‚ high intensity is unlikely to lead to favourable job-performance outcomes unless the effort is channelled in a direction that benefits the organization. Therefore‚ we have to consider the quality of effort as well as its intensity. Effort that is directed toward‚ and consistent with‚ the organization’s goals is the kind of effort that we should be seeking. Finally‚ motivation has a persistence
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1. How would you define organization culture? Describe its various manifestations. Using this framework describe the culture of your current class room. Organizational culture is a system of shared assumptions‚ values‚ and beliefs that helps individuals understand which behaviors are and are not appropriate within an organization. It also includes an organization’s expectations‚ experiences‚ philosophy‚ and values that hold it together‚ and is expressed in its self-image‚ inner workings‚ interactions
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Non-profit organizations are known to be dedicated to ending or helping a particular social cause‚ rather than making a profit for the organization. The Salvation Army has been the world’s fairy God’s mother when it comes to problem in society. The Salvation Army has helped in every aspect to make the world a better place. The non-profit organization provides the basic necessities to people in need‚ while also providing awareness social issues. The Salvation Army was founded in London‚ United Kingdom
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Learning Organizations: Apple & Google Sandee Jones Ashford University Learning Organizations & Effectiveness OMM 625 Dr. Renee Hill June 09‚ 2013 Learning Organizations: Apple & Google In business there are five keys that are required to build a learning organization and allow it to flourish and blossom into a flower that one is proud to call it theirs. As the economy continues to spiral downward‚ companies are realizing that it is harder to find people with the skills needed
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